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Xurpas Incorporated in the Philippines is seeking an Application Support Engineer to investigate and resolve issues across essential business systems, ensuring smooth operation and minimal disruption. The role requires strong debugging, log analysis, and collaboration with cross-functional teams to maintain system stability.
You will monitor system health, document findings for knowledge sharing, and work toward proactive issue prevention.
Summary:
As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves careful analysis and troubleshooting to ensure smooth operation and minimal disruption. You will collaborate with different teams to maintain system stability and support ongoing business activities effectively.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to enhance system performance and reliability.
Document findings and solutions to support knowledge sharing within the team.
Monitor system health and proactively identify potential issues before they impact operations.
Professional & Technical Skills:
Must have 3+ years of experience in Cobol Mainframe.
Experience with IBM Db2, IBM Information Management System (IMS) Database.
Strong understanding of mainframe environments and batch processing.
Experience in debugging and troubleshooting complex software issues.
Familiarity with system monitoring and performance tuning techniques.
Ability to analyze logs and system outputs to identify root causes of problems.