CM and Lessor Management Lead

Globe Telecom, Inc.; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Globe Telecom, Inc. is seeking a results-driven professional to oversee contract negotiations, vendor performance, and compliance across ILM operations.

The role requires coordinating with a Cluster Head, Territory Head, and vendor partners to deliver timely services, manage escalations, and drive cost improvements. Responsibilities include regular vendor reviews, field audits, and ensuring alignment with contractual scopes while maintaining strong stakeholder communication and operational

Qualifications

• Experience in contract negotiations and vendor performance management.
• Ability to coordinate with clusters, territories, and stakeholders.
• Strong monitoring of project status and issue resolution.

Responsibilities

• Formulate plans with CH and TH to achieve targets and identify improvements.
• Schedule and conduct vendor performance reviews to ensure service delivery.
• Monitor project status with vendor partners and drive end-to-end resolutions.
• Manage escalations and implement cost-saving initiatives across operations.
• Coordinate with lessors, LGUs, and internal teams to ensure timely updates and compliance.

Skills

Vendor management

Negotiation

Stakeholder coordination

Project monitoring

Cost optimization

Tools

Maximo

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages contract negotiations, compliance, and vendor performance, while coordinating with lessors and stakeholders to ensure effective execution and resolution of operational issues.

DUTIES AND RESPONSIBILITIES

• Work closely with Cluster Head (CH) and Territory Head (TH) to formulate plans and programs to ensure achievement of target and identify improvement opportunities to drive efficient team operations.
• Schedule ILM vendor performance review with team leader towards delivery of required services according to the agreed scope and standards
• Conduct vendor performance review (MORS , cadences) and discussion of process improvements with team leader of vendors to align the group objectives
• Conduct thorough and regular monitoring and update on the status of the project with vendor partner
• Handle special projects and other initiatives that support ILM operations
• Conduct field audits to ensure consistency in vendor performance
• Drives use of tools and compliance to ways of working
• Ensures vendor manpower and other resources sufficient to support the target
• Implement together with vendor partner ways of working towards solutioning of escalations via quick kill & end to end execution for a long term resolutions
• Manage and provide assistance in the troubleshooting and resolving project issues concerns
• Adhere to ways of means on how to save on operating costs
• Processing of ELAS in Maximo
• Review and endorsement of schedule of payment approval to PPM
• Review and endorsement of returned contract for compliance to the vendor
• Final approval of contract processed and submission to DMO (?)
• Monitor aging of sites based on the milestone
• Tracks progress and follow through issues/action steps monitoring
• Meet with lessor, brgy, HOA, LGU demanding GT presence during negotiations
• Coordination with support groups to ensure resolution of the issues such as access restriction, delayed or non-payment of lease, contract renewal or creation, amendment of contract, addendum to the contract, technical concerns
• Resolve/process issues at the first level of escalations like change of payee, change bank details and advance lease payment requests
• Ensure timely updates to lessors on ongoing cases are provided
• Ensure timely updates to internal stakeholders on ongoing cases are provided

KPIs

• OPEX Variance for assigned region
• Lease TCO for Renewal for the assigned region
• Zero downtime for SRW Sites for the assigned region
• Resolution of all Issue for the assigned region
• Reduction of top 3 recurring lessor issues (in year target) for the assigned region
• 100% Timely Execution of Transactional and Relational NPS for the assigned region

TOP 3-5 DELIVERABLES

• Contract Administration
• Vendor and Lessor Coordination
• Performance Tracking and Reporting
• Issue Resolution and Escalation Management

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.