CLV Operations Associate

Maya; Metro Manila; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Maya in Manila is seeking an Operations Support Specialist to back recurring CLV programs, rewards, loyalty and partner-funded benefits. You will support structured execution, maintain trackers, prepare validation files, and coordinate with stakeholders to ensure timely delivery.

This role emphasizes documentation, issue tracking, and process discipline to build a scalable operating model while ensuring routine tasks stay aligned with SOPs and business needs.

Formación

• 1–4 years of operations or related experience.
• Experience maintaining trackers and preparing reports.
• Strong organizational skills for recurring work, deadlines, and dependencies.
• Analytical mindset with file checks, reconciliations, and issue investigation.
• Able to follow SOPs and document processes clearly.
• Familiarity with rewards/loyalty or fintech operations preferred.

Responsabilidades

• Provide structured support for recurring CLV activities by organizing workback trackers and launch readiness inputs.
• Maintain visibility across ongoing work, issues, and dashboards to help owners manage dependencies.
• Prepare inputs for billing reviews, settlements, adjustments, and partner commitments.
• Support intake, investigation, documentation, and follow-through of platform-related issues.
• Help maintain the operational backbone for rewards, loyalty, offers, and partner-funded benefits.
• Document repeatable operating routines and handover notes to build scalable processes.
• Identify exceptions and escalate to the CLV Operations Manager for decisions.

Conocimientos

Operations

Stakeholder coordination

Data analysis

Documentation

Process discipline

Attention to detail

Educación

Bachelor's degree

Descripción del empleo

The role is primarily accountable for supporting the recurring operational activities needed to keep CLV programs, rewards, loyalty, personalization, partner-funded benefits, campaign operations, and customer or merchant support processes running smoothly. This role provides structured execution support, documentation, tracking, investigation, and coordination for day-to-day CLV operations.

This role helps build a reliable and scalable operating model by ensuring repeatable work is executed consistently, documented clearly, and coordinated across the right stakeholders. The role provides day-to-day operational support by maintaining visibility on ongoing activities, preparing validation files, updating trackers, documenting issues, and following through on routine execution, while sensitive approvals, financial accountability, customer-impacting decisions, and production governance remain with the appropriate accountable owners.

What you will do:

• Operational execution enablement: Provide structured support for recurring CLV activities by translating approved plans into organized workback trackers, launch readiness inputs, operating documentation, and follow-through routines that help the team execute reliably and on time.
• Operational visibility and control: Maintain clear visibility across ongoing work, issues, partner follow-ups, reconciliation inputs, and recurring dashboards so accountable owners can identify risks, prioritize decisions, and manage dependencies faster.
• Financial and partner operations support: Prepare the supporting inputs needed for billing reviews, settlements, adjustments, reward corrections, and partner-facing commitments, improving the quality of handoffs to Finance, partners, and business owners.
• Issue resolution coordination: Support the intake, investigation, documentation, and follow-through of customer, merchant, vendor, or platform issues, helping reduce resolution delays while ensuring exceptions are escalated to the right decision owners.
• Platform and program administration support: Help maintain the operational backbone for rewards, loyalty, personalization, offers, and partner-funded benefits by keeping approved activities properly tracked, documented, and supported through their lifecycle.
• Process discipline and continuity: Document repeatable operating routines, known issues, handover notes, and control checklists so the team reduces dependency on individual memory and builds a more scalable way of working.
• Risk and escalation discipline: Identify exceptions, sensitive actions, customer-impacting concerns, financial risks, and production issues early, then route them clearly to the CLV Operations Manager or appropriate accountable owner for decision and approval.

What we are looking for:

• 1–4 years of working experience in operations, business support, campaign operations, product operations, partner operations, customer support operations, or related roles
• Experience maintaining trackers, preparing reports, coordinating stakeholders, supporting campaigns, documenting processes, or handling operational follow-through
• Strong organizational skills with the ability to manage recurring work, issue logs, files, deadlines, dependencies, and stakeholder updates
• Analytical and detail-oriented mindset with experience performing file checks, reconciliation support, performance reporting, or issue investigation
• Ability to follow SOPs, document processes clearly, identify exceptions, and elevate issues appropriately
• Familiarity with rewards, loyalty, campaigns, customer support operations, fintech operations, or platform administration is preferred
• Strong communication, follow-through, ownership, and stakeholder coordination skills
• College graduate. Preferably a degree in Business, Operations Management, Economics, Finance, Technology, Engineering, or related courses