Cloud Systems Administrator (L2)

Trends Group Inc.; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Trends Group Inc. is seeking a Cloud Operations Engineer to provide advanced cloud support, resolve escalated incidents, and drive automation for improved reliability.

The role emphasizes accurate CMDB maintenance, resource tagging compliance, and cross-team collaboration. You will monitor cloud usage, optimize cost and performance, assess vulnerabilities, and lead root-cause analyses with L3 teams and vendors.

Qualifications

• 3–5 years of experience in cloud operations or infrastructure management.
• Knowledge of Azure, AWS, or GCP services.
• Experience with ITSM platforms, ITIL processes, troubleshooting, and log analysis.
• Proficiency in PowerShell and Python; familiarity with IaC tools.

Responsibilities

• Maintain accurate CMDB records and ensure resource tagging compliance.
• Monitor cloud resource utilization and optimize costs and performance.
• Assess vulnerabilities, coordinate remediation, and track security risks.
• Troubleshoot complex incidents across compute, storage, network, and backup services.
• Lead root cause analysis and coordinate with L3 teams and vendors.
• Execute complex service requests, changes, and automation tasks.
• Develop SOPs, service catalog items, and knowledge base documentation.
• Implement changes, patches, and configuration updates per ITIL processes.
• Participate in CAB discussions and maintain operational reports and compliance standards.
• Collaborate with cross-functional teams to improve cloud reliability and operational efficiency.

Skills

Troubleshooting

Root cause analysis

Automation

PowerShell

Python

Infrastructure as Code

Terraform

ARM templates

Cloud governance

Resource tagging

Communication

Documentation

Education

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

Tools

Terraform

ARM templates

Job description

I. PURPOSE

Provide advanced cloud operations support by resolving escalated incidents, handling complex service requests, maintaining system stability and compliance, and driving continuous improvement through automation, optimization, and effective root cause analysis.

Ii. Duties And Responsibilities

Maintain accurate CMDB records and ensure resource tagging compliance.

Monitor cloud resource utilization and recommend cost and performance optimizations.

Assess vulnerabilities, coordinate remediation, and track security risks.

Troubleshoot complex incidents across compute, storage, network, and backup services.

Lead root cause analysis and coordinate with L3 teams and vendors.

Execute complex service requests, changes, and automation tasks.

Develop SOPs, service catalog items, and knowledge base documentation.

Implement changes, patches, and configuration updates in accordance with ITIL processes.

Participate in CAB discussions and maintain operational reports and compliance standards.

Collaborate with cross-functional teams to improve cloud reliability and operational efficiency.

Iii. Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

Experience and Training

• 3–5 years of experience in cloud operations or infrastructure management.
• Knowledge of Azure, AWS, or GCP services.
• Experience with ITSM platforms, ITIL processes, troubleshooting, and log analysis.
• Proficiency in PowerShell, Python, and Infrastructure as Code tools such as Terraform or ARM.
• Understanding of cloud governance, resource tagging, and optimization.

Competencies

• Strong troubleshooting, analytical, and root cause analysis skills.
• Ability to automate tasks and optimize cloud resources.
• Effective communication, documentation, and collaboration skills.

Preferred Qualifications

• Azure Administrator Associate (AZ-104), Azure Solutions Architect Associate, or equivalent cloud certifications.
• Familiarity with CIS Benchmarks, IM8, cost optimization, and capacity planning.

IV. WORKING CONDITIONS

May require work beyond regular hours, including weekends and holidays, to meet project deadlines and address urgent client issues.