Cloud Platforms Engineer

Hakkoda Inc.; Quezon City; On-site; PHP 800,000 - 1,500,000; Full time

Job summary

IBM Solutions Delivery, Inc. in Quezon City is seeking an Infrastructure Specialist: Cloud Application Operations to provide 24/7 technical support for cloud-based solutions.

You will handle incident management, ensure cloud elasticity, and monitor client environments using a range of tools. The role requires proven cloud operations experience, proficiency with AWS and/or Azure, and IaC using CloudFormation and Terraform, plus scripting in Python, PowerShell, or Bash.

Qualifications

• Experience in cloud operations delivering 24/7 support.
• Proficiency with AWS and/or Microsoft Azure.
• Hands-on with infrastructure-as-code tools: CloudFormation and Terraform.
• Scripting experience in Python, PowerShell, Bash or similar.

Responsibilities

• Provide Technical Support: Address issues related to application, DevOps, middleware, security, and infrastructure, utilizing various tools and technologies.
• Manage Incident Resolution: Record incident information, determine actions to resolve issues, and communicate solutions to the client for timely resolution.
• Ensure Cloud Elasticity: Manage application IDs and auto-scale resources based on business requirements.
• Monitor Client Environment: Use monitoring tools to monitor the client environment and take proactive measures.
• Deliver Service Management Reports: Provide daily, weekly, and monthly integrated service management reports.

Skills

Cloud operations

AWS/Azure

Infrastructure-as-code

Scripting

Tools

IBM APM

Dynatrace

AppDynamics

New Relic

Runscope

Netcool OmniBus

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

As an Infrastructure Specialist: Cloud Application Operations, you will provide 24/7 technical support for cloud-based solutions, addressing issues related to application, DevOps, middleware, security, and infrastructure. You will handle Level 1.5 remediation across the fleet using a standard workflow and incident handling process. Your primary responsibilities will include: Provide Technical Support: Address issues related to application, DevOps, middleware, security, and infrastructure, utilizing various tools and technologies, including APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, middleware components, network, security, and infrastructure.

Manage Incident Resolution: Receive and record incident information, select appropriate actions to resolve issues, and communicate the solution or action plan to the client, ensuring timely and effective resolution. Ensure Cloud Elasticity: Manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements, ensuring efficient resource utilization. Monitor Client Environment: Utilize monitoring tools like IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, Netcool OmniBus to monitor the client's environment, identifying potential issues and taking proactive measures.

Deliver Service Management Reports: Provide daily, weekly, and monthly integrated service management reports across the solution, ensuring transparency and visibility into service performance. Proven experience in cloud operations, managing cloud-based infrastructure, and deploying cloud services. Proficiency in cloud platforms such as Amazon Web Services (AWS) and/or Microsoft Azure.

Strong understanding of infrastructure-as-code principles and tools using CloudFormation and Terraform. Familiarity with scripting and automation using languages like Python, PowerShell, Bash, etc. Philippines Infrastructure & Technology Professional QUEZON CITY, PH (0891) IBM Solutions Delivery, Inc.