Cloud Network Engineer, Software Support

Copeland LP; Quezon City; On-site; PHP 1,514,233 - 2,422,774; Full time

Benefits offered by this job

Flexible time off

Paid parental leave

Vacation and holiday leave

Job summary

Copeland LP in Quezon City, Philippines is seeking a customer support professional to provide service to internal and external customers within set timelines and quality standards. The role includes logging activities in the support tool. The company emphasizes sustainability and inclusion, offering competitive benefits such as flexible time off, parental leave, and a supportive work environment. Join us in our mission to create innovative HVACR technology solutions.

Qualifications

• Provide support to internal and external customers through phone and email.
• Meet timelines associated with tasks and maintain quality standards.
• Log all activities accurately in the customer support tool.

Job description

(such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .* Performs other functions as may be deemed necessary and needed to deliver the output guided by the company's vision, mission and employee policies* Provide support to internal and external customers through phone and email channels within the Service Level Agreement* Meet timelines associated with the tasks in an on-time manner and within quality standards* Log all activities regularly and accurately in customer support toolAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **Our Commitment to Inclusion & Belonging**At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.