Clinical Process Trainer

Sagility; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Sagility, a global BPM and healthcare solutions provider, seeks a Clinical Process Trainer in Quezon City (Bridgetowne, ZetaPhilippines). You will design and implement training programs for the platform, maintain training materials, and develop reporting to certify operations.

Collaborate with Operations and QA to address performance gaps and design refresher courses. Occasional calls may be needed to meet service levels.

Qualifications

• Strong communication and customer service orientation.
• Proficient in computer literacy and data handling.
• Experience in training design and delivery.
• Able to work in team and manage training needs.

Responsibilities

• Implement training courses including outlines and syllabi for assigned platform.
• Maintain and inventory all training materials assigned.
• Develop and implement reporting to verify certification into operations.
• Ensure quality of agents through sign-off methodologies.
• Adhere to training program schedules and attend meetings.
• Expand training knowledge through seminars and keep abreast of current training issues.
• Collaborate with Operations and QA to address major agent performance issues and incorporate findings into training.
• Design and implement refresher training for current certified agents.
• Take calls/complete orders when service level demands it.
• Handle other tasks as assigned by immediate superior.

Skills

Communication (Spoken)

Communication (Written)

Customer Service

Computer Literacy

Excellence

Teamwork

Work Organization

Analytical Skills

Presentation Skills

Training Needs Analysis

Job description

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Clinical Process Trainer

Job Description:

DUTIES & RESPONSIBILITIES:

• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
• Responsible for maintenance and inventory of all training material they are assigned to.
• Develops and implements report methodology to determine status and to verify their certification into the operation.
• Accountable for the quality of all agents brought to the floor sign off methodology.
• Adheres to schedule of training programs.
• Attends training meetings.
• Expands training knowledge through seminars and keeping abreast of current training issues.
• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
• Works with operations to design and implement refresher training for current certified agents.
• Take calls/complete orders when service level demands it.

OTHERS

• Other tasks and responsibilities as assigned by his or her immediate superior

WORK AT HOME RESPONSIBILITIES

• Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures
• Be familiar with and abide by all client security policies and procedures required to protect customer data
• Maintain the security of the home work environment and protect the Sagility-provided assets, client system and data
• Ensure that all security related incidents are reported
• Shall work on the same internet connection that was tested during setup process. If changes are made to the current internet connection or router during the course of application or employment, employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met.
• Must immediately report system performance problems or downtime to his/her manager and the local IT-SPOC

GENERAL SAFETY AND SECURITY

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
• Ensures compliance to the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), and Utilization Review Accreditation Commission (URAC).

COMPETENCY REQUIREMENTS:

With Expert Competency Level on the ff.:

• Communication Skills (Spoken)
• Communication Skills (Written)
• Customer Service Orientation
• Computer Literacy
• Pasion For Excellence
• Working in Teams / Interpersonal Skills
• Work Organization
• Analytic Skills
• Presentation Skills
• Training Needs Analysis

With Advanced Competency Level on the ff.:

• Training Design and Development

Location: Quezon City, Bridgetowne ZetaPhilippines