Clinical Office Coordinators

Virtuale Staffing; Ormoc; On-site; PHP 223,000 - 391,000; Full time

Job summary

Virtuale Staffing seeks a patient services associate in the Philippines to answer calls, coordinate provider schedules, and manage patient information using Epic. You will schedule appointments, upload documents, verify insurance, and assist with prior authorizations and billing tasks in Meditech.

The role requires excellent communication, strong attention to detail, and the ability to navigate multiple systems while maintaining patient privacy and high service standards.

Qualifications

• 6 months BPO experience required.
• Experience in patient pre-registration or scheduling preferred.
• Excellent communication and comprehension skills.
• Tech-savvy with multiple systems.

Responsibilities

• Answer patient calls and coordinate provider schedules.
• Schedule patient appointments accurately using Epic.
• Upload and update patient documents in Epic.
• Verify patient insurance eligibility, coverage, and benefits.
• Assist with prior authorization and insurance-related inquiries.
• Collect and update patient demographic and insurance information.
• Perform basic billing tasks, including Meditech registration, account updates, and code entry.
• Maintain accurate and confidential patient records.
• Provide professional and courteous support to patients and healthcare teams.
• Ensure all tasks are completed accurately and in accordance with quality and privacy standards.

Skills

Communication skills

Attention to detail

Problem solving

Tech-savvy

Multitasking

Tools

Epic

Meditech

Job description

Job Responsibilities

• Answer patient calls and coordinate provider schedules.




• Schedule patient appointments accurately using Epic.




• Upload and update patient documents in Epic.




• Verify patient insurance eligibility, coverage, and benefits.




• Assist with prior authorization and insurance-related inquiries.




• Collect and update patient demographic and insurance information.




• Perform basic billing tasks, including Meditech registration, account updates, and code entry.




• Maintain accurate and confidential patient records.




• Provide professional and courteous support to patients and healthcare teams.




• Ensure all tasks are completed accurately and in accordance with quality and privacy standards.

Job Qualifications:

• At least 6 months BPO experience is required




• Background in patient pre-registration, scheduling, or healthcare customer service is preferred.




• Excellent communication and comprehension skills.




• Tech-savvy and comfortable navigating multiple systems and tools.




• Strong attention to detail and ability to accurately handle patient information.