Clinical Manager (TGF Veterinary Clinic Inc)

EC Org Dev Services Inc.; Makati; On-site; PHP 446,000 - 725,000; Full time

Job summary

A veterinary clinic organization in Metro Manila is looking for a Clinic Supervisor to oversee daily operations, ensure high standards of patient care, and manage staff coordination. The ideal candidate will have a bachelor's degree in a relevant field and 2-3 years of experience in healthcare supervision or clinic operations. Strong leadership and organizational skills are essential. This role ensures compliance with veterinary standards and supports a team dedicated to providing compassionate care.

Qualifications

• 2-3 years of experience in clinic operations, healthcare supervision, or veterinary support roles.
• Strong leadership, organizational, and communication skills.
• Working knowledge of veterinary clinic workflows, patient care processes, and inventory controls.
• Working knowledge of veterinary clinic workflows and inventory controls.
• Ability to handle confidential information professionally and discreetly.

Responsibilities

• Oversee daily clinic operations, including patient flow, appointment schedules, and staffing assignments.
• Ensure compliance with internal SOPs, veterinary standards, and regulatory requirements.
• Supervise Veterinary Nurses and Clinic Housekeeper; provide daily instructions and performance monitoring.
• Ensure proper patient handling and discharge processes are followed.
• Monitor clinic cleanliness, sanitation, and safety protocols.
• Support veterinarians by ensuring proper deployment of clinical support staff.
• Conduct daily briefings, shift turnover, and endorsements.
• Assist HR/Management in onboarding new staff and reinforcing clinic policies.
• Address employee concerns and escalate disciplinary issues as needed.
• Ensure proper patient handling, discharge processes, and front-desk coordination.
• Handle client concerns and escalate complex cases to Veterinarian or Management.
• Coordinate with Inventory Associate to ensure medicines, supplies, and consumables are available.
• Monitor storage, usage records, and inventory controls.

Skills

Leadership

Organizational skills

Communication skills

Staff supervision

Vet clinic workflows

Education

Bachelor’s degree in Veterinary Technology, Business Administration, Healthcare Management, or related field

Job description

TheClinic Supervisoris responsible for overseeing theday-to-day operations of the veterinary clinic, ensuring efficient workflow, high standards of patient care, compliance with clinic policies, and smooth coordination among veterinary staff and support personnel. This role serves as theoperational bridge between Management and the clinic team, ensuring that clinical, administrative, and housekeeping functions are executed consistently and effectively.

Key Responsibilities

Clinic Operations & Administration

• Oversee daily clinic operations, including patient flow, appointment schedules, and staffing assignments.
• Ensure the clinic operates in compliance with internal SOPs, veterinary standards, and applicable regulatory requirements.
• Monitor clinic readiness (equipment, supplies, cleanliness, documentation) before opening and during operations.
• Coordinate with Management regarding operational concerns, incidents, and improvement opportunities.

People Supervision & Coordination

• Supervise Veterinary Nurses and Clinic Housekeeper; provide daily instructions, task delegation, and performance monitoring.
• Support the Senior and Junior Veterinarians by ensuring clinical support staff are properly deployed.
• Conduct daily briefings and ensure proper shift turnover and endorsements.
• Assist HR/Management in onboarding new clinic staff and reinforcing clinic rules and policies.
• Address minor employee concerns and elevate disciplinary or performance issues appropriately.

Patient Care & Client Experience

• Ensure proper patient handling, confinement procedures, and discharge processes are followed.
• Monitor front-desk coordination (if applicable) to ensure professional and compassionate client interactions.
• Handle basic client concerns or complaints and elevate complex cases to the Veterinarian or Management.

Inventory & Asset Oversight

• Coordinate with the Inventory Associate to ensure availability of medicines, supplies, and clinic consumables.
• Monitor proper use, storage, and documentation of medical supplies and clinic assets.
• Ensure compliance with medication logging, usage records, and physical inventory controls.

Clinic Cleanliness & Safety

• Ensure the clinic is consistently clean, sanitized, and safe for patients, staff, and clients.
• Supervise the Clinic Housekeeper and ensure proper waste disposal, sanitation protocols, and infection control measures are followed.

Qualifications

• Bachelor’s degree in Veterinary Technology, Business Administration, Healthcare Management, or related field (preferred).
• At least2–3 years of experiencein clinic operations, healthcare supervision, or veterinary support roles.
• Strong leadership, organizational, and communication skills.
• Working knowledge of veterinary clinic workflows, patient care processes, and inventory controls.
• Ability to handle confidential information with professionalism and discretion