Clinical Documentation Improvement Supervisor

MicroSourcing; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage Day 1

Performance bonuses

Paid time off with cash conversion

Life insurance

Job summary

MicroSourcing in the Philippines seeks a Clinical Documentation Improvement (CDI) Supervisor to lead the CDI team in a hybrid, night-shift environment at BGC, Taguig. You will ensure high-quality clinical documentation, regulatory compliance, and optimal reimbursement while partnering with physicians, coding, and revenue cycle stakeholders.

This role emphasizes coaching, audits, and process improvements, with collaboration across IT, HIM, and RCM teams, and opportunities for growth in a dynamic

Qualifications

• BSN required with nursing licensure (PHRN or USRN).
• Minimum 2 years in inpatient CDI supervisory role.
• Strong knowledge of ICD-10-CM/PCS and MS-DRG.
• Experience with major EMR systems (Epic/Cerner/Meditech).
• Excellent English communication; leadership experience.

Responsibilities

• Supervise, coach, and develop CDI specialists; manage onboarding and performance.
• Monitor productivity, quality, and metrics to meet SLAs and targets.
• Conduct audits and ensure ICD-10-CM/PCS and CDI best practices compliance.
• Collaborate with Coding, HIM, Revenue Integrity, Billing, and AR teams to reduce denials.
• Present KPIs and initiatives in leadership meetings; drive process improvements.
• Coordinate with IT to optimize CDI workflows and EMR tooling.
• Provide ongoing education on CDI standards and regulatory changes.
• Work with physicians and nurses to ensure complete, accurate clinical records.
• Help develop CDI policies and standard operating procedures.

Skills

Leadership

Nursing exp

CDI supervision

EMR systems

Stakeholder mgmt

Education

BSN degree

PHRN/USRN license

Master's degree

Tools

Epic EMR

Cerner EMR

Meditech EMR

Job description

Discover your 100% YOU with MicroSourcing!

Position:

Clinical Documentation Improvement (CDI) Supervisor

Location:

BGC, Taguig City

Work setup & shift:

Hybrid | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Clinical Documentation Improvement (CDI) Supervisor, you will lead the daily operations of the CDI team, ensuring high-quality clinical documentation, regulatory compliance, and achievement of production and quality goals. You will collaborate with physicians, coding teams, and revenue cycle stakeholders to improve documentation accuracy, optimize reimbursement, and drive continuous process improvement.

Specifically, You Will

• Supervise, coach, and develop a team of Clinical Documentation Improvement Specialists, including hiring, onboarding, scheduling, and performance management.
• Monitor team productivity, documentation quality, and key operational metrics to ensure client service level agreements and performance targets are achieved.
• Conduct documentation audits and quality reviews to ensure compliance with ICD-10-CM/PCS, MS-DRG methodology, CMS/OIG regulations, and CDI best practices.
• Partner with Coding, HIM, Revenue Integrity, Billing, and Accounts Receivable teams to resolve documentation issues, reduce denials, and improve coding accuracy.
• Present team performance, KPIs, operational updates, and improvement initiatives during leadership and operations meetings.
• Coordinate with IT teams to optimize CDI workflows, EMR systems, encoder tools, and documentation technology.
• Provide ongoing education, coaching, and mentoring on documentation standards, coding updates, audit findings, and regulatory changes.
• Collaborate with physicians, nurses, and other healthcare professionals to improve documentation quality and ensure complete, accurate clinical records.
• Support the development and maintenance of CDI policies, procedures, and standard operating guidelines while promoting continuous improvement initiatives.

What You Need

Non-negotiables

• Bachelor of Science in Nursing (BSN).
• Active Philippine Registered Nurse (PHRN) or US Registered Nurse (USRN) license.
• Minimum of 2 years of inpatient Clinical Documentation Improvement (CDI) supervisory experience.
• Minimum of 2 years of acute care hospital experience (ICU and/or Medical-Surgical preferred).
• CCDS (Certified Clinical Documentation Specialist), CDIP (Certified Documentation Improvement Practitioner), CCS (Certified Coding Specialist), or equivalent certification.
• Strong knowledge of ICD-10-CM/PCS coding, MS-DRG methodology, risk adjustment, and CDI best practices.
• Experience using hospital EMR systems such as Epic, Cerner, or Meditech.
• Excellent written and verbal English communication skills (minimum CEFR B2).
• Proven leadership, coaching, and performance management experience.

Preferred Skills/expertise

• Master's degree in Nursing, Healthcare Administration, Business, or a related field.
• Experience with CDI and coding technology platforms.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and SharePoint).
• Strong understanding of CMS, OIG, AHIMA, and ACDIS documentation and coding guidelines.
• Experience leading cross-functional teams in matrixed healthcare environments.
• Strong analytical, critical thinking, presentation, and stakeholder management skills.
• Ability to independently manage projects, influence decision-making, and drive operational improvements.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We create opportunities for everyone to thrive by embracing different perspectives and fostering an inclusive workplace.

At MicroSourcing, equality is more than a slogan—it's our commitment and our way of life. Here, we don't just accept your authentic self—we celebrate it, recognizing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!