Clinical Claims Training Specialist - USRN Licensed Nurse

Sutherland; Taguig; On-site; PHP 520,000 - 750,000; Full time

Job summary

Sutherland is seeking a Training professional with a nursing background to design, facilitate, and evaluate training programs for employees supporting an AO Clinical Claim Program. You will ensure clinical and operational teams gain the knowledge and skills to assess, process, and support disability and clinical claims while complying with client requirements and healthcare standards.

You will collaborate with Operations, Quality, Clinical Leadership, and Client stakeholders to drive

Qualifications

• Active Philippine Registered Nurse (USRN) with an unrestricted US RN License (NCLEX passer).
• Bachelor's Degree in Nursing.

Responsibilities

• Facilitate new hire, cross-training, upskilling, and refresher training programs.
• Deliver instructor-led, virtual, and blended learning sessions for clinical claims associates and healthcare professionals.
• Develop, update, and maintain training materials, lesson plans, facilitator guides, assessments, and job aids.
• Translate complex clinical and claims-related information into learner-friendly content.
• Incorporate adult learning principles and best practices into training design.
• Monitor trainee progress and training effectiveness through assessments and observations.

Skills

English communication

Presentation & facilitation

Training delivery

Data analysis

MS Office

Education

Bachelor's in Nursing

Tools

LMS

Microsoft Office

Job description

Sutherland is seeking a Training professional with a nursing background to design, facilitate, and evaluate training programs for employees supporting an AO Clinical Claim Program. You will ensure clinical and operational teams gain the knowledge and skills to assess, process, and support disability and clinical claims while complying with client requirements and healthcare standards.

You will collaborate with Operations, Quality, Clinical Leadership, and Client stakeholders to drive