Client Support Services – Senior Treaty Technical Accounting

Guy Carpenter; Philippines; Hybrid; PHP 1,000,000 - 1,700,000; Full time

Job summary

Guy Carpenter in Manila, Philippines is seeking a Senior Treaty Technical Account for Client Support Services. This hybrid role requires presence in the office at least three days a week and offers end-to-end responsibility for a client portfolio within a global organization.

You will lead communications with clients and reinsurers, ensure timely statements, support SLAs and audits, and collaborate with brokers to grow business.

Qualifications

• University degree or equivalent experience.
• Proven experience in Treaty technical accounts (>5 years) in reinsurance.
• Fluent in English with strong communication skills.
• Proficiency in Microsoft Office tools.
• Prior reinsurance experience in Treaty Reinsurance is highly desirable.

Responsibilities

• Lead client and reinsurer communications to resolve complex questions and secure timely statements.
• Meet KPIs and use system tools to manage transactions and SLAs.
• Support broking team on CSS SLAs for RFPs to drive growth.
• Check SOAs are processed timely and remind cedants to submit SOAs.
• Support reinsurance audits and reconcile premiums with cedant SOAs.
• Build strong relationships with Brokers, Clients, and Markets.

Skills

Treaty technical accounting

Strong communication

English proficiency

Education

University degree or equivalent

Tools

Microsoft Office

Job description

We are looking for a skilled individual to join us as a Client Support Services – Senior Treaty Technical Account, located in Manila, Philippines. This hybrid position requires presence in the office at least three days a week.

Join a global organization where your efforts will directly support business operations and supplier partnerships worldwide. In this role, you will utilize your experience and have the opportunity to grow in a progressive position offering comprehensive end-to-end responsibility for a client portfolio. Become part of a global company that collaborates with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk.

What can you expect?

• Lead client and reinsurer communications to resolve complex questions, secure agreements, and ensure timely statements are sent out to cedants and markets
• Strive to meet KPIs and system tools to manage transactional processes, meet SLAs, and deliver compliant, efficient service.
• Support broking team on CSS SLAs for RFPs to drive business growth.
• Check SOAs are processed on a timely basis and remind cedant to submit SOAs, ensuring all contractual and warranty conditions are met.
• Support reinsurance audits and reviews, reconcile premiums processed in system with cedant SOAs, and ensure process quality.
• Build strong relationships with Brokers, Clients, and Markets to resolve issues and improve practices.

What is it for you?

• Being part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
• Unprecedented opportunity to meaningfully impact our clients and make a difference
• An opportunity to mold the role in your own style
• Access to Employee Resource Groups that provide mentorship and development opportunities
• Generous leaves and participation in our employee benefits program

We will count on you to be responsible for technical treaty matters:

• Enter contractual info for premium invoicing.
• Review and process technical statements and billing.
• Address queries from clients, reinsurers, and related parties.
• Assist with technical accounting resolutions.
• Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
• Support setup of run-off treaties and other duties as assigned.

What do you need to have?

• University degree or equivalent experience.
• Proven experience in Treaty technical accounts > 5 years in the reinsurance industry
• Strong communication skills; fluent in English.
• Proficiency in Microsoft Office.
• Prior reinsurance industry experience, especially in Treaty Reinsurance, is highly desirable.

What makes you stand out?

• Curiosity and eagerness to learn.
• Positive attitude and adaptability in complex environments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.