Client Support & Operations Specialist

Flatworld Solutions (Philippines), Inc.; Davao City; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Free daily meals

Wellness programs

Paid time off

Continuous professional development

Job summary

Flatworld Solutions (Philippines), Inc. is seeking an operations-focused professional to coordinate projects, manage client communications, and oversee logistics for multiple accounts.

You will handle high-volume emails, track procurement and workflows, and prepare client reports while ensuring on-time delivery. This role requires strong multitasking and stakeholder management, with a graveyard shift at our Davao City offices and opportunities for professional development.

Qualifications

• Experience in operations management, account management, project coordination, customer success, or client services is required.
• Excellent written and verbal English communication is required.
• Strong organizational, planning, and multitasking abilities are required.

Responsibilities

• Manage day-to-day client operations and account requirements.
• Coordinate projects, timelines, and deliverables across multiple stakeholders.
• Handle high-volume email communication and maintain professional client correspondence.
• Track procurement requests, supply orders, and logistics-related activities.
• Monitor operational progress and ensure tasks are completed on schedule.
• Prepare reports, documentation, and status updates for clients and internal teams.
• Identify process improvement opportunities to enhance operational efficiency.
• Collaborate with cross-functional teams to support successful project execution.
• Maintain organized records and oversee workflow management.

Skills

Operations management experience

Account management experience

Project coordination

Customer success

Client services

Microsoft Office

Google Workspace

Stakeholder communication

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

Job Overview

Support business operations by coordinating projects, managing communications, overseeing logistics, and ensuring successful client engagement.

Salary

• Php35,000.00 monthly (this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account specific incentives, etc)

Perks

• Free daily meals
• Wellness programs
• Paid time off
• Continuous professional development
• Office locations:
  • KSS Building, Buhangin
  • Aeon Towers, Bajada, Davao City

Key Responsibilities

• Manage day-to-day client operations and account requirements
• Coordinate projects, timelines, and deliverables across multiple stakeholders
• Handle high-volume email communication and maintain professional client correspondence
• Track procurement requests, supply orders, and logistics-related activities
• Monitor operational progress and ensure tasks are completed on scheduledli>
• Prepare reports, documentation, and status updates for clients and internal teams
• Identify process improvement opportunities to enhance operational efficiency
• Collaborate with cross-functional teams to support successful project execution
• Maintain organized records and oversee workflow management

Work Schedule

• Graveyard Shift

Ideal Candidate

• Experience in operations management, account management, project coordination, customer success, or client services (required)
• Excellent written and verbal English communication skills (required)
• Strong organizational, planning, and multitasking abilities (required)
• Ability to manage multiple projects and deadlines simultaneously (required)
• Experience handling stakeholder communication and client-facing responsibilities (required)
• Proficiency in Microsoft Office, Google Workspace, and online collaboration platforms (required)
• Experience in procurement, logistics coordination, or operational support (preferred)
• Strong analytical, problem-solving, and decision-making skills (preferred)
• Ability to work independently while maintaining accuracy and accountability (required)