Client Support Operations Leader

Maxicare; Mariveles; On-site; PHP 279,000 - 502,000; Full time

Job summary

Maxicare in the Philippines is seeking a capable Customer Support Specialist responsible for screening coverage requests, monitoring transactions, and coordinating with customers and internal teams to complete requirements within quality and timelines.

The role emphasizes meticulous reporting, timely LOA creation based on member needs, and ensuring swift resolution of cases through effective collaboration across touchpoints.

Responsibilities

• Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
• Monitoring of identified Customer Support transactions as requested by internal and external customers
• Tracking of daily transactions received from various customer touch points and ensures requests are properly attended to (identified issue tracker)
• Coordination with customers and other groups to ensure completion of Support requirements within agreed quality and timeline.
• Reviewing of required reports to ensure achievement of required standards
• Creation of timely accurate LOA based on members requirements

Job description

Maxicare in the Philippines is seeking a capable Customer Support Specialist responsible for screening coverage requests, monitoring transactions, and coordinating with customers and internal teams to complete requirements within quality and timelines.

The role emphasizes meticulous reporting, timely LOA creation based on member needs, and ensuring swift resolution of cases through effective collaboration across touchpoints.