Client Success Manager

YourMembership Limited Corporation (Cebu); Cebu City; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid Set-Up: 2 Days Onsite, 3 Days W

HMO + 2 FREE Dependents on Day 1

Optical and Dental Coverage

Life Insurance on Day 1

Leave Credits on Day 1

Annual Leave Credits Conversion

Monthly Internet Allowance

Monthly Rice Allowance

Birthday Leave

Bereavement Leave

Hazard Pay

Night Differential Pay of 20%

Government-mandated Benefits

Job summary

YourMembership Limited Corporation (Cebu) is seeking an experienced Manager of Client Success to lead a high-performing team of Client Success Managers (CSMs) and Specialists. You will own a portfolio of client accounts, drive retention and expansion, and build scalable processes to keep clients engaged and growing with us.

You will coach and develop the team, manage client health and renewals, and collaborate closely with Sales, Marketing, Product, and Service Delivery to ensure success across

Qualifications

• 3+ years in Account Management, Customer/Client Success, or Customer Experience.
• 2–3+ years leading or supervising a team.
• Proven track record managing client retention, renewals, and expansion revenue targets.
• Experience with pipeline management, opportunity tracking, and forecasting.
• Strong communication, problem-solving, and stakeholder management skills.
• Proficient in CRM tools (Salesforce preferred) and Client Success platforms.
• Excellent communication skills for both client-facing and internal stakeholder interactions.
• Bachelor's degree or equivalent experience.
• Amenable to work in a graveyard shift.

Responsibilities

• Lead, coach, and develop a team of CSMs and CSSs.
• Manage client health across the portfolio — identifying at-risk accounts early and driving intervention.
• Own renewal and expansion forecasting, with accurate weekly reporting to leadership.
• Execute and refine client engagement plans aligned to our segmentation strategy.
• Champion process standardization and continuous improvement across the team.
• Collaborate cross-functionally with Sales, Marketing, Product, and Service Delivery.
• Periodically manage a small number of key or at-risk accounts directly.

Skills

Account Management

Customer Success

Forecasting

Stakeholder Management

Communication

Problem-Solving

Education

Bachelor's degree

Tools

Salesforce

CRM platforms

Job description

About the Role

We're looking for an experienced Manager of Client Success to lead a high-performing team of Client Success Managers (CSMs) and Specialists (CSSs). You'll own a portfolio of client accounts, drive retention and expansion, and build the processes that keep clients engaged and growing with us.

What You'll Do

• Lead, coach, and develop a team of CSMs and CSSs

• Manage client health across the portfolio — identifying at-risk accounts early and driving intervention

• Own renewal and expansion forecasting, with accurate weekly reporting to leadership

• Execute and refine client engagement plans aligned to our segmentation strategy

• Champion process standardization and continuous improvement across the team

• Collaborate cross-functionally with Sales, Marketing, Product, and Service Delivery

• Periodically manage a small number of key or at-risk accounts directly

What You'll Bring

• 3+ years in Account Management, Customer/Client Success, or Customer Experience

• 2–3+ years leading or supervising a team

• Proven track record managing client retention, renewals, and expansion revenue targets

• Experience with pipeline management, opportunity tracking, and forecasting

• Strong communication, problem-solving, and stakeholder management skills

• Proficient in CRM tools (Salesforce preferred) and Client Success platforms

• Excellent communication skills for both client-facing and internal stakeholder interactions

• Bachelor's degree or equivalent experience

• Amenable to work in a graveyard shift

Nice to Have

• Experience in SaaS or association/non-profit sectors

• Familiarity with Client Success platforms

• Low-touch portfolio management experience

Success Metrics:

• Team portfolio retention rate and expansion revenue achievement

• Team performance against collective KPIs (retention, NPS, expansion)

• Team member development and advancement

• Client satisfaction scores across the managed portfolio

• Process improvement initiatives and adoption rates

• Forecast accuracy for renewal and expansion bookings against committed targets

Why Join Us:

• Hybrid Set-Up (2 Days Onsite, 3 Days, WFH)

• Fixed Weekends Off

• HMO + 2 FREE Dependents on Day 1

• Optical and Dental Coverage

• Life Insurance on Day 1

• Leave Credits on Day 1

• Annual Leave Credits Conversion

• Monthly Internet Allowance

• Monthly Rice Allowance

• Birthday Leave

• Bereavement Leave

• Hazard Pay

• Night Differential Pay of 20%

• Government-mandated Benefits