Client Success Advocate

Tyler Technologies; Manila; Remote; PHP 279,000 - 390,600; Full time

Job summary

A leading technology solutions provider in the Philippines seeks a motivated Client Support Specialist. In this role, you will collaborate with clients across the country, assisting them with the ERP Pro School Suite. Responsibilities include proactive communication, issue resolution, and coordination with various teams. The ideal candidate has a degree, customer service experience, and excellent organizational skills. This position offers an opportunity to contribute to client success in an impactful way.

Qualifications

• 2-4 years of customer service/success experience required.
• Ability to work independently or as part of a team.
• Self-motivated with an entrepreneurial spirit.

Responsibilities

• Communicate and collaborate with clients to understand their needs.
• Coordinate resources to resolve issues for clients.
• Document operational best practices for clients.

Skills

Customer service orientation

Excellent communication skills

Problem-solving skills

Planning and organizational skills

Education

BS/BA degree in related field or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description

Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro School Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.

Responsibilities

• Proactively communicate and collaborate with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.
• Responsible for the coordination of cross-functional resources (Support, Sales, Development, Product, Implementation) to support clients with the resolution of various issues.
• Demonstrate the ability to incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.
• Meet regularly (weekly, bi-weekly, monthly based on client need) with clients to address issues and drive resolutions.
• Work closely with the Software Support Director to ensure seamless communication and coordination.
• Successfully engage in multiple initiatives simultaneously.
• Align with Product Owners and meet regularly to understand product roadmap.
• Document and advise clients on operational best practices.
• Perform other client success tasks as needed to support the overall success of the department.
• Represents Tyler Technologies in the most positive manner internally and in the communities we serve.

Qualifications

• BS/BA degree in related field or equivalent experience is desired. 2-4 years of customer service/success experience.
• An entrepreneurial spirit and a desire to be proactive.
• Excellent planning, organizational skills, and ability to follow-through until tasks are completed.
• Proven ability to problem-solve and maintain composure in high-pressure situations.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.