Client Experience Advocate - SaaS Support (Night Shift)

Tyler Technologies, Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate in Manila, Philippines. You will be the first point of contact for client questions and issues, delivering responsive support while growing knowledge across the Tyler ERP Pro product suite.

You will own each client issue, document interactions, and escalate when needed. As you progress, you will pursue module-specific certifications, becoming a trusted resource for clients and peers within a regional team.

Qualifications

• Excellent communication skills and a strong service orientation.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn technical concepts and use new tools.

Responsibilities

• Own and respond to incoming client support needs through resolution or proper escalation.
• Document interactions thoroughly in line with team standards.
• Follow established processes to troubleshoot and resolve product inquiries.
• Maintain a learning mindset toward module certifications.
• Collaborate with teammates and regional leadership to ensure consistent support.
• Provide insight into trends to support continuous improvement.
• Participate in regional trainings and knowledge-sharing efforts.
• Support clients during cloud transitions by reinforcing training and escalating pain points.

Skills

Communication

Service mindset

Multi-tasking

Tech concepts

Accountability

Team mindset

Job description

Tyler Technologies, Inc. is seeking an entry-level Client Experience Advocate in Manila, Philippines. You will be the first point of contact for client questions and issues, delivering responsive support while growing knowledge across the Tyler ERP Pro product suite.

You will own each client issue, document interactions, and escalate when needed. As you progress, you will pursue module-specific certifications, becoming a trusted resource for clients and peers within a regional team.