Client Strategist

Chronos Agency; Philippines; On-site; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Full-time Remote Work

30 days PTO

Public Holidays

Health & Wellness Allowance

Maternity & Paternity Benefit

Loyalty Rewards

Performance-based Bonuses

Outcome-focused Environment

Job summary

Chronos Agency is seeking a Client Strategist / Retention Marketing Strategist to lead data-driven retention initiatives for client accounts. You will own strategy, guide a client delivery pod, and optimize campaigns to maximize performance and retention.

The role focuses on client-facing strategy, ongoing optimization, and ensuring a high-quality client experience. Remote work is available, with a strong emphasis on analytics, communication, and cross-functional collaboration.

Qualifications

• Experience leading data-driven retention campaigns.
• Ability to translate metrics into business outcomes.
• Strong client-facing and cross-functional leadership skills.

Responsibilities

• Own account performance against retention KPIs and revenue forecasts.
• Develop and prioritise strategic retention plans with clients.
• Lead a pod: Activations Specialist, Designer, Copywriter with clear briefs.
• Communicate performance insights and drive client relationships.
• Ensure copy, creative and flows align with brand and strategy.
• Upsell and cross-sell additional services based on client needs.

Skills

Email Marketing

SMS Marketing

Push Notifications

Client Strategy

Account Management

Strategic Thinking

Analytical Thinking

Education

Bachelor's in Marketing

MBA in Marketing

Tools

Klaviyo

Shopify

Job description

The Client Strategist/ Retention Marketing Strategist exists to develop and implement data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance. In our Pod structure, you are the strategic brain and operational lead of a self-contained client delivery unit. This role focuses on client-facing interactions, strategic planning, and ongoing optimization to drive business growth. You will own client outcomes, lead the pod's delivery, and be the primary strategic voice for the client.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Account Performance: Own the performance of your accounts against revenue forecasts and retention KPIs. Regularly audit active flows, track campaign revenue contributions, and monitor leading retention metrics like repurchase rates.
• Strategy Development & Prioritisation: Maintain a living gameplan for each account. Collaborate with clients to understand their business needs and objectives. Decide high-leverage priorities and articulate the retention logic behind every initiative.
• Pod Coordination & Operational Leadership: Direct your pod (Activations Specialist, Designer, Copywriter) effectively. Provide clear briefs, manage production timelines, and lead weekly standups to catch blockers early.
• Client Communication & Relationship Management: Lead strategic check-ins, communicate proactively about performance, and translate complex retention data into clear business outcomes. Develop and maintain strong client relationships to drive an overall positive client experience.
• Quality Ownership: Take ultimate accountability for all copy, creative, and flow builds before they reach the client. Ensure consistent brand voice, segment logic, and strategic alignment across the account.
• Growth & Thought Leadership: Upsell and cross-sell additional services to clients to enhance their marketing efforts. Share industry insights and information with marketing to position the company as a thought leader.

SUCCESS MEASURES:

• Short-Term (0–3 months): * Accounts are on target for goals, or you have a clear diagnostic plan in place.
• Pod members receive clear briefs and work flows smoothly through production on time.
• Account Health Reports are updated accurately and standups are led with preparation.
• Client communication is proactive, not reactive.
• Medium-Term (3–6 months):
• Accounts are consistently hitting or exceeding retention benchmarks (NPS, Net Revenue Retention).
• You are proactively identifying strategic opportunities, not just managing existing execution tasks.
• Clients view you as a trusted strategic partner, and pod members trust your direction.
• Managerial intervention is significantly minimized.

KEY QUALIFICATIONS:

• Relevant Experience: 4 –6 + years of experience in email marketing, SMS marketing, push notification, client strategy, account management, or a similar strategic role, preferably within a digital marketing, e-commerce, or creative agency.
• Platform Proficiency: Advanced mastery of Klaviyo is essential. A deep understanding of the Shopify ecosystem is also preferred to maximize retention outcomes.
• Strategic & Analytical Thinking: Proven ability to analyze performance data, identify growth opportunities, and translate complex metrics into actionable strategies that drive Net Revenue Retention (NRR) and client success.
• Client Relationship Mastery: Exceptional written and verbal communication skills, with a demonstrated track record of building deep trust, managing expectations proactively, and acting as a true strategic partner rather than just an order-taker.
• Cross-Functional Leadership: Experience guiding and collaborating with internal execution teams (or "pods"). Ability to write clear briefs, streamline workflows, and ensure projects are delivered on time and to standard.
• Project & Account Management: Strong organizational skills with the ability to juggle multiple client accounts simultaneously, maintain accurate Account Health Reports, and lead effective stand-ups.
• Proactive Problem-Solving: A high degree of autonomy and resourcefulness. You should be able to anticipate client needs, troubleshoot issues independently, and significantly minimize the need for managerial intervention.
• Industry Expertise: A solid understanding of digital marketing principles, e-commerce trends, and customer lifecycle strategies to provide high-level, relevant advice to clients.

ENJOY THESE BENEFITS:

• Full-time Remote Work Setting
• Paid Time Off (30 days annually)
• Observance of Public Holidays
• Health and Wellness Allowance
• Maternity and Paternity Benefit
• Loyalty Rewards
• Performance-based Incentives and Bonuses
• Outcome-focused Environment

We would like to emphasize that all matters related to job openings are conducted exclusively through our official channels. We urge you to exercise caution with any unofficial or suspicious correspondence. If you have any concerns, please do not hesitate to reach out to us directly.