Client Services Manager

Global Medical Virtual Assistants Careers Page; Quezon; Remote; PHP 682,000 - 1,137,000; Full time

Benefits offered by this job

Permanent Work From Home

Free Training

HMO Coverage

Paid Time Off

Optical Rewards

Performance-Based Increase

Job summary

Global Medical seeks a Client Services Manager to lead a team of Medical Client-VA pairs, ensuring alignment with client expectations and service quality. You will plan, supervise daily operations, and address escalations to keep targets on track.

You will partner with clients to define productive task lists, drive profitability, and grow their businesses using Global Medical's full suite of services. Night shifts may be required.

Qualifications

• A degree in a medical or healthcare-related field is preferred.
• At least three years of Healthcare/Medical Management/Remote Management experience.
• Highly proficient in the English Language (Both written and oral).
• Can perform under pressure and work alongside high-level professionals in a team environment.
• Self-starter and highly-motivated; focused, organized, growth mindset.
• At least one year of Training and Development experience (preferred but not required).
• Ability to think outside the box and create solutions when needed.
• Efficient with MS Office and Google Suite.
• Open to working night shifts.

Responsibilities

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet targets.
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs.
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager.
• Medical Client-VA management.
• Managing the clients and their needs with Global Medical's services (mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.).

Skills

English proficiency

Under pressure

Self-starter

Growth mindset

Training & development

Education

Medical/healthcare degree

Tools

MS Office

Google Suite

Job description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant's performance and the clients' expectations.

Tasks

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical's services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Qualifications

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
• Open to working night shifts

Minimum System Requirements

Primary System

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14)
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

Backup System

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: at least Windows 11 64-bit or macOS Sonoma (14)
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

Option 2 (Power Supply - UPS)

• Must be capable of powering your work station for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

Primary Internet Connection

• DSL / Fiber Connection - Minimum of 100mb/s contracted

Backup Internet Connection

• Minimum of 20mb/s (Cell)

Recommended System Requirements

Primary System

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

Back-up System

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

Option 1 (Backup System)

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
• Computer Memory/RAM: 16.00 GB
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

Option 2 (Power Supply - UPS)

• Must be capable of powering your work station for at least 3 hours
• Typically a device with 240Wh or higher will be sufficient
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

Primary Internet Connection

• DSL / Fiber Connection - Minimum of 500mb/s contracted

Backup Internet Connection

• Minimum of 20mb/s (Cell or wired)

Benefits

Rate and Rewards

• Rate is as high as $1600 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical RewardsPerformance-Based Increase
• Permanent Work From Home