Client Services Manager

Omnicom Media; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

HMO upon Day 1

Health insurance coverage for one

Health and wellness benefit

Job summary

Omnicom Media is seeking an expert in media strategy to join our Client Service team. You will be tasked with creating recognized market-leading positions in communications planning and client servicing.

The role offers a chance to manage a team and involve yourself deeply in the media strategy development process. The ideal candidate has at least 4 years of industry experience, particularly in media planning and buying, coupled with strong organizational and client management skills.

Qualifications

• At least 4 years of industry experience, strong media planning & buying experience is preferred.
• Good understanding of media fundamentals and strategic planning capabilities.

Responsibilities

• Create clear and coherent plans that bring the media strategy to life.
• Manage and strengthen client relationships throughout the media process.
• Develop and direct Client Service Executives/Assistants as applicable.
• Ensure that work leaving the agency is of the highest standard.
• Encourage the use of other agency services.

Skills

Media planning

Client management

Strategic planning

Organizational skills

Creative development

Job description

The Client Service team’s performance is critical to our market perception and business health. This team is therefore tasked with creating a recognized market-leading position in communications planning, strategic approach, implementational & executional management, and client servicing.

Reporting Structure:

• Reporst directly to Media Cluster Lead/Business Unit Director
• Expected to manage direct reports (Client Service Executives) as well as any specialist services that are being deployed in the business unit.

The role encompasses:

• Involvement in the media strategy development process.
• The effective translation of the media strategy / property into detailed plans.
• Identification and management of creative / innovative media initiatives that are born out of the strategic media direction.
• Management of the implementation of plans throughout their delivery.

Key Responsibilities:

1) Origination of the Media Plan

• Working with the Media Cluster Lead/Business Unit Director and client to create clear and coherent plans that bring the media strategy to life.
• In-depth assessment of all candidate media options and detailed recommendation of proposed communication solutions, working alongside OMG specialist units (Strategy, D&A, Content, Fuse) .
• Involvement in creative development workshops as required.
• Working closely with the Media Cluster Lead/Business Unit Director in your team to ensure smooth and relevant translation from strategy to plan.
• Assess, identify and recommend creative media initiatives that deliver greater strategy depth and impact to the media plan.
• Undertake the implementation of agreed initiatives, including the briefing of third parties, as and when required.

2) Management of the media process and strengthening client relationship

• Origination of detailed briefs for relevant specialist or third party units (e.g. buying brief, digital adops brief), working with the Media Cluster Lead/Business Unit Director.
• Day to day management and ownership of implementation process. Ensure brief is delivered / brought to plan, within appropriate criteria (budget, target).
• Client contact for the whole implementation process (presentation of business/media reviews, detailed media recommendations, negotiation, and inventory management issues).
• Collation and reporting of competitive data (when relevant).
• Timely delivery and upkeep of all relevant reporting systems and templates (media plans, contact reports, status reports).
• Post campaign reporting that quantifies the value of the media strategy.
• Makes full use of available tools and information and provides proper substantiation for recommendations.

3) Development and direction of CS Exec/Assistant if applicable

• Clear delegation and clarity when it comes to all basic tasks so CSE is able to step up taking on more responsibility.

4) Protecting our high standards

• Ensure that any work that leaves the agency is of the highest standard
• Be part of producing ideas that inspire, motivate, engage and create commercial action
• Be part of producing award winning work
• Understands the business dynamics & identifies what marketplace response is required to build Client’s business.

5) Integration

• Think like a solutions provider
• Ensure you encourage the use of other agency services

Experience required:

• At least 4 years of industry experience, strong media planning & buying experience is preferred
• Good understanding of media fundamentals and strategic planning capabilities

Attributes:

• Passionate, with strong opinions about communications
• An instinctive desire to exceed expectations (clients and management) and deliver cutting-edge strategies
• Ability to build strong relations with colleagues, clients, network partners and external agencies
• Can demonstrate good organizational skills and attention to detail
• Can manage and change priorities rapidly, effective under pressure

What we offer you

• HMO upon Day 1
• Health insurance coverage for one dependent or Health and wellness benefit