Client Service Operations Analyst - Overnight Weekend Shift

Finsight Group Inc (FINSIGHT); Manila; On-site; PHP 1,216,440 - 1,261,080; Full time

Benefits offered by this job

HMO package

5 days paid sick leave

13th Month Pay

Performance based yearly salary review

Team building and other activities

Job summary

Finsight Group Inc (FINSIGHT) is looking for a Client Service Operations Analyst in Metro Manila. This role involves providing exceptional service to clients through various communication channels in a fast-paced environment. You will coordinate internal and external communications, record presentations, and conduct client training. Candidates should have a proficiency in English, client-facing experience, and strong computer skills. This position offers a monthly salary ranging from ₱109,000 to ₱113,000, along with various benefits including performance reviews and a HMO package. The position allows for hybrid work.

Qualifications

• Native or bilingual proficiency in English is required.
• Experience working in a fast-paced client-facing role.
• Proficiency in computer and online research skills.

Responsibilities

• Provide exceptional service via phone, email, and chat.
• Facilitate communication among stakeholders.
• Record and edit presentations using relevant software.

Skills

Client-facing experience

Exceptional interpersonal skills

English - Native or Bilingual

Proficiency with Google Suite or Microsoft Office

Proficiency with online research

Strong computer proficiency

Tools

Audacity

Adobe Premiere

Job description

We are expanding our operations in Metro Manila (Bonifacio Global City) and are eager to build a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities will include:

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Facilitating communication among internal and external stakeholders
• Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
• Coordinating business conference calls and live web events
• Industry research, data entry and data verification
• Client onboarding and product training
• Application testing and quality assurance to identify and report any issues or bugs
• Preparing and maintaining operational procedures to facilitate service and support
• Soliciting and internally communicating client feedback

What you will learn / reinforce in this role:

• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use audio and video editing software (Audacity and Adobe Premiere)
• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS

Hard Skills / Experience

• English - Native or Bilingual
• Strong proficiency with computers
• Proficiency with online research (knowing how to find things online beyond “Googling it”)
• Proven client-facing experience in a fast-paced environment
• Exceptional interpersonal and customer service skills
• Basic knowledge of Google Suite or Microsoft Office Suite (Excel, Powerpoint, Teams or their equivalence)

Soft Skills

• Critical thinking
• Clear and concise written and verbal communication
• Good attitude and coachability
• Reliability
• Self-organization
• Self-motivation
• Ability to get things done

COMPENSATION

• Base Salary: ₱109,000 to ₱113,000 monthly (includes a weekend Differential of ₱8,500 monthly)
• Night differential pay on top of base salary for hours worked from 10PM to 6AM PHT
• 5 days paid sick leave
• 13th Month Pay
• Performance based yearly salary review
• HMO package
• Team building and other activities

SHIFT AVAILABILITY

• 8:00PM to 5:00 AM PHT, Saturday to Wednesday
• 9:00PM to 6:00AM PHT, Saturday to Wednesday
• 8:00PM to 5:00 AM PHT, Wednesday to Sunday
• 9:00PM to 6:00AM PHT, Wednesday to Sunday

*This is a hybrid in-office / WFH position. Weekend days can be WFH and Weekdays will be worked in office