Client Service Manager

Omnicom Media Group Phils., Inc; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

HMO upon Day1

Health insurance coverage for one dep­

Group Life and Accident Insurance

Internet Allowance

Mobile Allowance

Vacation and Sick Leave

Birthday Leave

Loyalty Service Incentive

Retirement Benefit

Job summary

Omnicom Media Group Phils., Inc. seeks a seasoned media planner to drive the media plan origination and oversee its end-to-end execution in collaboration with clients and internal teams.

You will lead briefs, manage the media process, and strengthen client relationships while identifying innovative initiatives to deliver greater strategy depth and impact.

Qualifications

• At least 4 years of industry experience in media planning and buying.
• Good understanding of media fundamentals and strategic planning capabilities.
• Strong client facing communication and presentation skills.

Responsibilities

• Origination of the Media Plan with a clear strategy and coherent execution.
• Lead detailed briefs for specialist units and manage implementation.
• Maintain client relations and deliver ongoing reports and recommendations.
• Identify innovative media initiatives to deepen strategy and impact.
• Ensure high standards and seamless collaboration across teams.

Skills

Media planning

Media buying

Client facing

Job description

TheClientServiceteam’sperformanceiscriticaltoourmarketperceptionandbusinesshealth.Thisteamisthereforetaskedwithcreatingarecognizedmarket-leadingpositionincommunicationsplanning,strategicapproach,implementational&executionalmanagement,andclientservicing.

ReportingStructure:

• ReportsdirectlytoMediaClusterLead/BusinessUnitDirector

• Expectedtomanagedirectreports(ClientServiceExecutives)aswellasanyspecialistservicesthatarebeingdeployedinthebusinessunit.

Theroleencompasses:

1. Involvementinthemediastrategydevelopmentprocess.

2. Theeffectivetranslationofthemediastrategy/propertyintodetailedplans.

3. Identificationandmanagementofcreative/innovativemediainitiativesthatarebornoutofthestrategicmediadirection.

4. Managementoftheimplementationofplansthroughouttheirdelivery.

5. Clientliaison.

KeyResponsibilities:

1)OriginationoftheMediaPlan

• WorkingwiththeMediaClusterLead/BusinessUnitDirectorandclienttocreateclearandcoherentplansthatbringthemediastrategytolife.

• Indepthassessmentofallcandidatemediaoptionsanddetailedrecommendationofproposedcommunicationsolutions,workingalongsideOMGspecialistunits(Strategy,D&A,Content,Fuse).

• Involvementincreativedevelopmentworkshopsasrequired.

• WorkingcloselywiththeMediaClusterLead/BusinessUnitDirectorinyourteamtoensuresmoothandrelevanttranslationfromstrategytoplan.

• Assess,identifyandrecommendcreativemediainitiativesthatdelivergreaterstrategydepthandimpacttothemediaplan.

• Undertaketheimplementationofagreedinitiatives,includingthebriefingofthirdparties,asandwhenrequired.

2)Managementofthemediaprocessandstrengtheningclientrelationship

• Originationofdetailedbriefsforrelevantspecialistorthirdpartyunits(e.g.buyingbrief,digitaladopsbrief),workingwiththeMediaClusterLead/BusinessUnitDirector.

• Daytodaymanagementandownershipofimplementationprocess.Ensurebriefisdelivered/broughttoplan,withinappropriatecriteria(budget,target).

• Clientcontactforthewholeimplementationprocess(presentationofbusiness/mediareviews,detailedmediarecommendations,negotiation,andinventorymanagementissues).

• Collationandreportingofcompetitivedata(whenrelevant).

• Timelydeliveryandupkeepofallrelevantreportingsystemsandtemplates(mediaplans,contactreports,statusreports).

• Postcampaignreportingthatquantifiesthevalueofthemediastrategy.

3)DevelopmentanddirectionofCSExec/Assistantifapplicable

• CleardelegationandclaritywhenitcometoallbasictaskssoCSEisabletostepuptakingonmoreresponsibility.

4)Protectingourhighstandards

• Ensurethatanyworkthatleavestheagencyisofthehigheststandard

• Bepartofproducingideasthatinspire,motivate,engageandcreatecommercialaction

• Bepartofproducingaward-winningwork

• Understandsthebusinessdynamics&identifieswhatmarketplaceresponseisrequiredtobuildClient’sbusiness.

5)Integration

• Thinklikeasolutionsprovider

• Ensureyouencouragetheuseofotheragencyservices

Experiencerequired:

• Atleast4yearsofindustryexperience,strongmediaplanning&buyingexperienceispreferred

• Goodunderstandingofmediafundamentalsandstrategicplanningcapabilities

• Strongclientfacingcommunication&presentationskills

Attributes:

• Passionate,withstrongopinionsaboutcommunications

• Aninstinctivedesiretoexceedexpectations(clientsandmanagement)anddelivercutting-edgestrategies

• Abilitytobuildstrongrelationswithcolleagues,clients,networkpartnersandexternalagencies

• Candemonstrategoodorganizationalskillsandattentiontodetail

• Canmanageandchangeprioritiesrapidly,effectiveunderpressure

Whatweofferyou

• HMOuponDay1

• HealthinsurancecoverageforonedependentorHealthandwellnessbenefit

• GroupLifeandAccidentInsurance

• InternetAllowance

• MobileAllowance

• VacationandSickLeave

• BirthdayLeave

• LoyaltyServiceIncentive

• RetirementBenefit