Client Service APAC – Consultant

ING Hubs B.V. Philippine Branch; Makati; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

ING Hubs B.V. Philippine Branch is seeking a Senior Client Services Consultant – APAC to drive end-to-end client service delivery across APAC, elevate operating performance, and shape regional service strategy.

You will lead complex client engagements, coordinate with regional stakeholders, and implement process improvements, digitalization, and governance that enhance quality and client satisfaction. The role offers visibility across global partners and opportunities to advance transformation

Qualifications

• Proven experience in Client Services, Sales, or Banking/Financial Services, with APAC exposure preferred.
• Excellent communication and presentation skills with ability to articulate complex concepts clearly.
• Experience in Payments, Cash Management, or Corporate Banking products is advantageous.

Responsibilities

• Act as a primary contact and escalation partner for complex client service matters across APAC.
• Build relationships with regional stakeholders, front office, and global partners for alignment and collaboration.
• Provide expert advisory on ING channel capabilities, onboarding solutions, and service optimization.
• Lead client engagements, demos, and solution discussions with a consultative approach.
• Drive end-to-end ownership of client service operations ensuring high standards of accuracy, timeliness, and compliance.
• Identify and implement process improvements, automation opportunities, and control enhancements.
• Proactively manage risks, issues, and escalations, ensuring timely resolution and mitigation.

Skills

Client Services

Stakeholder Management

Consultative Advisory

Leadership

Project Management

Payments

Cash Management

Corporate Banking

Job description

The Senior Client Services Consultant – APAC plays a critical role in driving end-to-end client service delivery, operational excellence, and strategic initiatives across the APAC region. This role goes beyond execution—serving as a trusted advisor to stakeholders, a leader of transformation initiatives, and a key contributor to regional service strategy. You will oversee complex client engagements, lead high-impact projects, and continuously enhance processes to improve service quality, client satisfaction, and operational efficiency.

Key Responsibilities/ Capabilities

Client Service Leadership & Stakeholder Management

• Act as a primary point of contact and escalation partner for complex client service matters across APAC
• Build strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaboration
• Provide expert advisory on ING channel capabilities, onboarding solutions, and service optimization
• Lead client engagements, demos, and solution discussions with a consultative approach

Operational Excellence & Service Delivery

• Drive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and compliance
• Identify and implement process improvements, automation opportunities, and control enhancements
• Proactively manage risks, issues, and escalations, ensuring timely resolution and mitigation
• Champion best practices and standardization across processes and regions

Project & Transformation Leadership

• Lead and deliver strategic initiatives (e.g., migrations, digitalization, service enhancements, and change programs)
• Manage project scope, timelines, dependencies, and stakeholder expectations
• Provide structured updates to senior stakeholders, including risks, progress, and key achievements
• Drive continuous improvement initiatives aligned with regional and global transformation priorities

Governance, Risk & Compliance

• Ensure adherence to global policies, procedures, and regulatory requirements
• Support internal audits and reviews by providing accurate documentation, analysis, and insights
• Strengthen controls and governance frameworks within client service delivery

Minimum Qualifications and Capabilities

• Proven experience in Client Services, Sales, or the Banking/Financial Services industry, with strong exposure to APAC markets preferred
• Demonstrated ability to engage, influence, and build relationships with clients and stakeholders across different seniority levels
• Excellent communication and presentation skills, with the ability to clearly articulate complex concepts in a structured and client‑focused manner
• Strong commercial mindset with the ability to identify client needs and translate them into actionable solutions
• Experience in Payments, Cash Management, or Corporate Banking products is highly advantageous

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.