Client Service Administrator (Intermediate)

TOA Global; Pampanga; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

Annual Leave

HMO Coverage

Life Insurance

Day Shift

Onsite Locations

Job summary

TOA Global is seeking a Client Service Administrator in the Philippines to manage practice administration, job flow, and client onboarding for an Australian accounting partner. You will handle Xero Practice Manager workflows, ATO portal updates, and ASIC compliance while ensuring timely delivery of accounting jobs.

The role emphasizes strong organizational skills, attention to detail, and excellent English communication.

Qualifications

• Must be detail-oriented and highly organized.
• Strong time-management skills to handle deadlines.
• Excellent written and spoken English communication.
• Experience supporting accounting or professional services firms.

Responsibilities

• Maintain client databases in XPM and track job statuses.
• Manage BAS/IAS filings timelines and document requests.
• Coordinate onboarding and ASIC maintenance workflows with stakeholders.
• Process electronic signatures for tax returns and client documents.
• Support billing and administrative tasks for the practice.

Skills

Attention to detail

Organization

Time management

English communication

Tools

Xero/XPM

ATO Agent Portal

ASIC portals

Microsoft 365

Job description

Location: Clark, Cebu, Manila, or Tarlac, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking an enthusiastic, detail-oriented, and proactive Client Service Administrator to manage practice administration, job flow, and client onboarding for an Australian accounting partner. You will serve as the backbone of practice operations-handling Xero Practice Manager (XPM) workflows, managing ATO portal updates, executing ASIC corporate compliance, and keeping accounting jobs strictly on schedule.

Your Impact

• Practice & Job Flow Management: Maintain client databases in XPM, track job statuses and due dates for BAS/IAS filings, request client information, allocate jobs, and follow up with accountants to prevent deadline bottlenecks.
• Tax & Compliance Administration: Manage electronic signatures for tax returns and financial summaries, request client documents, liaise with the Australian Taxation Office (ATO), and log updates via the ATO Agent Portal.
• Client Onboarding & ASIC Maintenance: Execute complete onboarding and offboarding workflows, monitor new entity setups, collaborate with legal service providers, and maintain updated company registers across ATO, ASIC, and internal database systems.
• Billing & Administrative Support: Assist practice managers in reviewing job budgets, reviewing task descriptions, and preparing draft client billings.
• Document Control & Database Management: Save client correspondence into appropriate files, process receipts, and maintain complete, accurate electronic records across all business systems.

What You Bring

• The Experience: Hands-on experience in administrative support within an accounting firm or professional services environment. Exposure to Australian public practice administration is a strong advantage.
• System Knowledge: Working knowledge of Xero / Xero Practice Manager (XPM), ATO Online Services for Agents, ASIC portals, and Microsoft 365 applications.
• Compliance Familiarity: Understanding of Australian tax administrative processes (BAS, IAS, Income Tax Return workflows, entity establishments).
• Work Ethic & Detail Focus: Exceptional organization skills, acute attention to detail, strong time-management habits, and the ability to handle pressure in a deadline-driven environment.
• Communication & Collaboration: Excellent written and verbal English communication skills with a considerate, team-first, and client-centric approach.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Day Shift Balance: Enjoy a stable daytime schedule (7:00 AM - 4:00 PM PHT), giving you your evenings and weekends completely free.
• Convenient Location Choices: Choose to work onsite from any of our modern facilities in Clark, Cebu, Manila, or Tarlac.
• Australian Accounting Practice Advancement: Deepen your expertise in Australian practice software (XPM, ATO, ASIC) while growing your career alongside top-tier global accounting professionals.