Client Relationship Analyst

AIA Hong Kong and Macau; Hinoba-an; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

AIA Philippines in Makati invites applications for a Client Relationship Analyst to support Broker & Direct sales teams with post-sale servicing, renewals, and claims coordination.

You will maintain client records, prepare documentation for policy issuances and renewals, and ensure compliance while coordinating with underwriting, billing, and claims. This role helps sustain high-quality service and CS growth.

Responsibilities

• Process policy renewals, endorsements, and servicing requests in a timely and accurate manner.
• Maintain and update client and policy records ensuring completeness and data accuracy.
• Prepare, collate, and file required documentation for policy issuance, renewals, and servicing transactions.
• Monitor and track status of renewals, collections, and claims documentation, and follow up on pending requirements.
• Ensure compliance with corporate policies, documentation standards, and audit requirements.
• Coordinate internally with underwriting, billing, and claims teams to support completion of servicing transactions.
• Assist in preparation of routine reports and documentation for submission to stakeholders.
• Perform data encoding, validation, and reconciliation of account and policy information.
• Support administrative requirements for campaigns, renewals, and internal activities.

Job description

## Client Relationship AnalystApply: Makati, PH-AIA Philippines: Full time: Posted Today: End Date: September 30, 2026 (19 days left to apply): JR-69775**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.***So if you believe in inspiring a better future, read on.****About the Role**The CS Client Relationship Analyst partners with Broker & Direct sales teams to deliver seamless after-sales servicing, including policy renewal rates negotiations, collections recon and coordination with Brokers and Accounts, and claims management. The role enhances engagement with clients and brokers by ensuring timely, high-quality support, fostering collaborative relationships, and contributing to a positive and consistent service experience that supports CS business growth.* Process policy renewals, endorsements, and servicing requests in a timely and accurate manner.* Maintain and update client and policy records ensuring completeness and data accuracy.* Prepare, collate, and file required documentation for policy issuance, renewals, and servicing transactions.* Monitor and track status of renewals, collections, and claims documentation, and follow up on pending requirements.* Ensure compliance with corporate policies, documentation standards, and audit requirements.* Coordinate internally with underwriting, billing, and claims teams to support completion of servicing transactions.* Assist in preparation of routine reports and documentation for submission to stakeholders.* Perform data encoding, validation, and reconciliation of account and policy information.* Support administrative requirements for campaigns, renewals, and internal activities.*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*### Do you believe in better?At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.**If you believe in inspiring a better future, we'd love to hear from you.**