Client Relations Assistant II

Guangzhou Modern Cancer Hospital; Pasay; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Flexible work arrangements

Work-life balance

Job summary

Guangzhou Modern Cancer Hospital - Manila Office in Pasay City, Metro Manila is seeking a Client Relations Assistant II. This full-time role focuses on delivering exceptional customer service and administrative support to clients throughout their treatment journey.

You will be the primary contact for inquiries, schedule appointments, maintain records, and assist with documentation while supporting the wider client relations team with various tasks.

Qualifications

• 1-2 years' experience in a client-facing or administrative role, preferably in healthcare.

Responsibilities

• Serve as primary point of contact for clients and respond to inquiries.
• Schedule and coordinate client appointments, maintain detailed records.
• Assist with preparation of client files and documentation.
• Perform general administrative duties such as data entry, filing and archiving.
• Support the broader client relations team with ad-hoc tasks.

Skills

Communication

Client relations

Organizational skills

Time management

Empathy

Discretion

Tools

Microsoft Office

Job description

About the role

Guangzhou Modern Cancer Hospital - Manila Office is seeking a talented Client Relations Assistant II to join our team in Pasay City, Metro Manila. This full-time role will be responsible for providing exceptional customer service and administrative support to our valued clients. As a key member of our client relations team, you will play a vital part in ensuring our patients receive the highest standard of care and support throughout their treatment journey.

What you'll be doing

• Serving as the primary point of contact for clients, responding to inquiries and providing timely and accurate information

• Scheduling and coordinating client appointments, maintaining detailed records and following up on any outstanding tasks

• Assisting with the preparation of client files, forms and other documentation as required

• Performing general administrative duties such as data entry, filing and archiving

• Supporting the wider client relations team with any ad-hoc tasks or projects as needed

What we're looking for

• Minimum 1-2 years' experience in a client-facing or administrative support role, ideally within the healthcare or medical services industry

• Excellent communication and interpersonal skills with the ability to build rapport and provide a high standard of client service

• Strong organizational and time management abilities to prioritize tasks and meet deadlines

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint)

• A calm and professional demeanor, with the ability to handle sensitive situations with empathy and discretion

What we offer

At Guangzhou Modern Cancer Hospital, we are committed to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career progression, and a comprehensive benefits package. We also promote a healthy work-life balance, with flexible working arrangements available.

About us

Guangzhou Modern Cancer Hospital is a leading provider of world-class cancer treatment and care in the Philippines. With a team of highly skilled medical professionals, we deliver personalized, innovative and compassionate cancer services to our patients. Our state-of-the-art facilities and advanced treatment modalities are complemented by our unwavering commitment to patient wellbeing and positive health outcomes.