Client Onboarding Integration Specialist - Hybrid Work Arrangement

Cisive Philippines Inc.; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Cisive Philippines Inc. is seeking a Technical Integration Specialist to design, implement, and maintain customer integrations with ATS and HRIS systems.

You will collaborate with onboarding teams and clients to execute database operations, document processes, develop testing procedures, and provide technical troubleshooting support. Responsibilities include SQL scripting, API testing with Postman, data mapping, and cross-platform integration validation across Workday, Oracle Recruiting Cloud,

Qualifications

• 3+ years in a technical support, integration analyst, or database analyst role.
• Experience with MS SQL Server (queries, scripts, basic operations).
• Experience with data mapping and ETL concepts.
• Experience with API testing tools (Postman) and REST API concepts.
• Strong troubleshooting using system logs to diagnose issues.
• Experience with at least one major ATS/HRIS platform (Workday, Oracle Recruiting Cloud, iCims, Taleo, SuccessFactors).
• Understanding of authentication protocols (OAuth, API keys, basic auth).
• Experience writing technical documentation for internal or customer audiences.

Responsibilities

• Create, maintain, and execute MS SQL Server scripts for integration setup and data management.
• Develop and maintain technical documentation for ATS/HRIS integration processes.
• Design, build, and maintain Postman API test scripts and collections.
• Provide first and second-line technical support for integration issues and coordinate resolutions.
• Review and validate client ATS configurations and mappings across platforms.
• Analyze internal logs (SQL Server, Azure Application Insights, Logic Apps) to diagnose failures.
• Collaborate with customers to gather requirements and validate integrations.
• Participate in knowledge transfer sessions and continuous learning on ATS/HRIS platforms.

Skills

MS SQL Server

Data mapping

ETL concepts

API testing

REST APIs

Postman

Troubleshooting

Documentation

Tools

Postman

Job description

About the role

The Technical Integration Specialist will support the design, implementation, and maintenance of customer integrations with leading Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS). This position will work closely with technical and onboarding teams and clients to execute database operations, create documentation, develop testing procedures, and provide technical troubleshooting support.

Key responsibilities

• Create, maintain, and execute MS SQL Server database scripts for customer integration setup, configuration, and data management
• Develop and maintain comprehensive technical documentation for internal and client-facing processes related to ATS and HRIS integration setup and configuration
• Design, build, and maintain Postman API test scripts and collections for validating integration functionality and troubleshooting connectivity issues
• Provide first and second-line technical support to customers experiencing integration issues, including investigating root causes and coordinating resolutions
• Review and validate client ATS configuration, mapping, and setup within various ATS platforms (Workday, Oracle Recruiting Cloud, iCims, and others)
• Analyze internal system logs including SQL Server, Azure Application Insights, and Logic App execution logs to diagnose integration failures
• Collaborate with customers to gather requirements, troubleshoot issues, and validate successful integration implementation
• Participate in knowledge transfer sessions and continuous learning related to ATS/HRIS platforms and integration best practices
• Provide integration product roadmap feedback to continually improve integration capabilities and customer experience

About you

• 3+ years of experience in a technical support, integration analyst, or database analyst role
• Demonstrated experience with MS SQL Server (writing queries, creating scripts, basic database operations)
• Experience with data mapping and ETL (Extract, Transform, Load) concepts
• Experience with API testing tools (Postman) and understanding of REST API concepts
• Strong troubleshooting methodology and experience analyzing system logs to diagnose technical issues
• Experience with at least one major ATS/HRIS platform (Workday, Oracle Recruiting Cloud, iCims, Taleo, SuccessFactors, or similar)
• Understanding of authentication protocols (OAuth, API keys, basic auth) and security best practices
• Experience writing technical documentation for internal and/or customer-facing audiences
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication skills, both written and verbal

About us

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.