Client Onboarding And Operations VA

Linkage Web Development; Cebu City; Remote; PHP 359,000 - 511,000; Full time

Job summary

Linkage Web Development is seeking a highly professional Client Onboarding & Operations Virtual Assistant to support our US-based business. The role covers onboarding, operations coordination, executive support, and sales operations, with a focus on coordinating with internal teams and communicating with US executives and enterprise clients.

The ideal candidate will have hands-on experience in onboarding, project coordination, or a similar role, be proactive, highly organized, and capable of

Qualifications

• Experience as Client Onboarding Coordinator or similar role.
• Excellent spoken and written English.
• Strong organization and follow-through.
• Proficient in Google Workspace (Gmail, Calendar, Docs, Sheets, Drive).
• Experience with Slack and Microsoft Teams.

Responsibilities

• Coordinate onboarding for new clients from requirements to launch.
• Collect client info, credentials, documents, and assets.
• Follow up on missing information and deadlines.
• Manage onboarding checklists, milestones, and timelines.
• Communicate with clients via email and Slack; coordinate with internal teams.
• Prepare handoffs for internal teams and track progress from start to finish.
• Maintain records of client info, requirements, and status.

Skills

Client communication

Organized

Problem solving

Multitasking

Executive support

Tools

Google Workspace

Slack

Microsoft Teams

CRM systems

Job description

Job Description:

We are looking for a highly professional, organized, and detail-oriented Client Onboarding & Operations Virtual Assistant to support a US-based business across client onboarding, operations coordination, executive support, and sales operations. The ideal candidate has hands‑on experience with client onboarding, project coordination, operations, account coordination, executive assistance, or a similar role, with the ability to manage client requirements, follow up on outstanding tasks, coordinate with internal teams, and keep projects moving from onboarding through launch. The successful candidate should have excellent spoken and written English, strong attention to detail, and the confidence to communicate directly with US executives and enterprise clients. The candidate should also be proactive, organized, reliable, and comfortable managing multiple priorities independently.

Responsibilities

Client Onboarding & Operations

Coordinate the onboarding process for new clients from initial requirements through launch

Collect client information, credentials, API keys, documents, and other required digital assets

Follow up with clients regarding missing information, documents, and requirements

Manage onboarding checklists, milestones, deadlines, and project requirements

Communicate with clients through email and Slack

Coordinate client requirements and information with internal technical and operations teams

Prepare organized handoffs for internal teams

Track projects and onboarding progress from start to launch

Maintain accurate records of client information, requirements, and project status

Monitor outstanding tasks and proactively follow up to keep projects moving

Eventually manage multiple client onboardings simultaneously

Executive & Sales Operations

Support Provide executive and operational support to the business and team

Manage calendars, appointments, meetings, and schedules

Coordinate sales calls across different time zones

Assist with CRM and sales pipeline updates

Take meeting notes and manage sales follow-ups

Track marketing campaigns, tasks, deadlines, and deliverables

Conduct research and prepare organized summaries

Assist with general administrative and operational tasks as needed

Communication & Coordination

Communicate professionally with clients, executives, and internal team members

Coordinate information between clients and internal departments

Monitor email and Slack communications and ensure timely follow-ups

Follow up on pending requests, requirements, and commitments

Maintain clear and organized communication throughout the onboarding process

Handle client information and business communications with professionalism and discretion

Organization & Task Management

Maintain organized checklists, trackers, spreadsheets, and project documentation

Manage multiple tasks, priorities, and deadlines effectively

Keep client onboarding information and project records accurate and up to date

Identify pending requirements or potential delays and take proactive action

Follow through on assigned tasks with minimal supervision

Support the overall workflow and day-to-day operations of the business

Qualifications

Previous experience as a Client Onboarding Coordinator, Project Coordinator, Account Coordinator, Operations Coordinator, Executive Assistant, or similar role

Proven experience in client onboarding, operations coordination, project coordination, or client-facing support

Strong experience coordinating tasks, requirements, deadlines, and multiple priorities

Excellent spoken and written English

Clear pronunciation and professional spoken English suitable for communication with US executives and enterprise clients

Strong client‑facing communication and interpersonal skills

Excellent attention to detail, organization, and follow-through

Proficient in Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)

Experience with Slack and Microsoft Teams

Basic experience with CRM systems and sales pipelines

Strong spreadsheet, checklist, and task management skills

Ability to work independently and take initiative

Professional, reliable, proactive, and highly organized

Experience working with US-based clients or businesses is a strong advantage

Available full‑time during US Central Time business hours

What We’re Looking For

A proactive and dependable professional who takes ownership of tasks and follows through

Someone who is confident communicating with clients and executives

A highly organized individual who can keep multiple moving parts on track

Someone who can adapt to a fast‑paced environment and support the team long‑term

Compensation

$5/hour

Work Setup

100% Work From Home

Schedule Monday to Friday Full-time Night shift (US Central Time business hours)

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