Client-Facing Operations & Compliance Specialist

innodata knowledge services, inc.; Philippines; On-site; PHP 350,000 - 700,000; Full time

Job summary

innodata knowledge services, inc. is seeking an Operations and Administrative Specialist in the Philippines. The role maintains operational records, coordinates onboarding/offboarding, and ensures compliance across ISMS and audits, serving as the link between internal teams and client leadership.

You will generate recurring reports, manage dashboards, and support billing and revenue decisions with accurate data while upholding discretion and attention to detail in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field required.
• 2–5 years in administrative, operations, project coordination, executive support, HR operations or similar roles.
• Client-facing exposure is advantageous.
• Experience in BPO, IT, AI or professional services preferred.

Responsibilities

• Coordinate onboarding and offboarding activities for project personnel.
• Maintain accurate operational records, documentation and trackers.
• Monitor attendance and consolidate operational data for revenue and workforce reporting.
• Prepare recurring operational reports, including billing and financial tracking reports.
• Coordinate administrative requirements related to contractor engagement and workforce changes.
• Facilitate approval workflows and ensure operational requests are completed on time.
• Monitor completion of mandatory compliance and information security requirements.
• Support ISMS processes and audit documentation.
• Maintain organized documentation to support internal and external audits.
• Consolidate reports and evidence for ISO and other compliance initiatives.

Skills

English communication

Microsoft Office

Reporting and data management

Compliance familiarity

Organization and time management

Attention to detail

AI applications

Education

Bachelor's degree in Business Administration, Management, Human Resources, Information Management, Communications or a related field

Tools

Excel

Word

Outlook

PowerPoint

Job description

innodata knowledge services, inc. is seeking an Operations and Administrative Specialist in the Philippines. The role maintains operational records, coordinates onboarding/offboarding, and ensures compliance across ISMS and audits, serving as the link between internal teams and client leadership.

You will generate recurring reports, manage dashboards, and support billing and revenue decisions with accurate data while upholding discretion and attention to detail in a fast-paced environment.