Client Experience Support Specialist | WFH | Day Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Day shift

Permanent WFH arrangement

Day 1 benefits

Salary advance program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Referral incentives

20 annual leaves

Mentorship

Career growth

Diverse work environment

Job summary

Emapta, a global ad-tech services provider, is hiring a Client Experience Support Specialist. This role connects creative assets, data feeds, DCO tech, and performance insights to deliver client success in digital campaigns.

Based in the Philippines, you’ll work a day shift with a permanent work-from-home arrangement. The position offers competitive pay, an extensive leave policy, and ongoing opportunities for skill development through Emapta Academy.

Qualifications

• 1–2 years in digital advertising/ad-tech/media operations or related support role.
• Experience with ad-serving platforms, DCO technology, or campaign execution workflows.

Responsibilities

• Assist client experience managers with campaign setup, tracking, and optimization.
• Translate client objectives into actionable configurations in the ad tech platform.
• Monitor campaigns and flag issues or opportunities to the account lead.
• Prepare materials including data feeds, creatives, reports, and documentation.
• Maintain platform knowledge and troubleshoot issues.
• Collaborate with product, operations, and creative teams to support client needs.
• Manage project timelines and ensure timely campaign launches.
• Document processes and lessons learned for scalability.
• Prepare internal status updates and training resources.
• Support learning and process improvements across accounts.
• Contribute to a client-centric culture focused on success.

Skills

Digital advertising

Ad-tech

Campaign management

Tools

Ad-serving platforms

Dynamic Creative Optimization (DCO)

Campaign workflows

Job description

Connect Creative, Data, and DCO for High-Performance Digital Campaigns

Put yourself behind the campaigns brands count on to perform. As a Client Experience Support Specialist, you'll connect creative assets, data feeds, DCO technology, and performance insights across the global digital advertising industry. Turn campaign precision into client success while taking your ad-tech career to the next level with Emapta.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Essential Qualifications

• 1 to 2 years of experience in digital advertising, ad-tech, ad operations, media operations, or a related support role
• Familiarity with ad-serving platforms, dynamic creative optimization (DCO) technology, or campaign execution workflows
• Strong organizational and project management skills, with excellent attention to detail and accuracy
• Ability to work effectively in a fast-paced environment with shifting priorities
• Proficiency in technical platforms and software tools, with the ability and willingness to learn new systems
• Strong written and verbal communication skills for effective internal coordination
• Collaborative and solution-oriented mindset with a proactive approach
• Passion for delivering high-quality work that supports excellent client outcomes, including behind-the-scenes campaign execution

Highly Preferred Experience

• Experience with dynamic creative optimization (DCO) platforms or similar advertising technology tools
• Familiarity with creative versioning, data feeds, or performance reporting tools
• Understanding of digital media buying or programmatic advertising environments

Your Daily Tasks

• Assist Client Experience Managers with campaign setup, tracking, and optimization
• Translate client objectives into actionable configurations within the advertising technology platform
• Monitor campaign progress and performance metrics and flag issues or opportunities to the account lead
• Prepare and organize campaign materials, including data feeds, creative assets, reports, and documentation
• Maintain strong platform knowledge to provide internal guidance and troubleshoot issues
• Collaborate with product, operations, and creative teams to support client needs and internal deliverables
• Manage project timelines and task tracking to ensure smooth and timely campaign launches
• Document processes, workflows, and key learnings to support team knowledge and future scalability
• Prepare internal status updates, performance summaries, and training resources
• Support continuous learning and process improvement across accounts
• Contribute to a client‑centric culture focused on success and excellence

About the Client

Our client is a global AI-powered advertising technology company helping brands and agencies transform how digital campaigns are created, activated, personalized, and optimized. Their SaaS platform brings together creative production, media activation, ad serving, dynamic creative optimization (DCO), and performance intelligence in one connected ecosystem. They use AI, automation, and data-driven personalization to streamline campaign operations, scale creative variations, and deliver relevant advertising experiences across display, video, CTV, social, in-app, audio, and digital out-of-home channels worldwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.