Client Care & Loan Support Specialist

Cepat Kredit Financing Inc.

Mandaluyong

On-site

PHP 240,000 - 360,000

Full time

7 days ago

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Job summary

Good Deal Financing, Inc. is seeking a customer-focused specialist to guide clients through loan applications and servicing. You will respond to inquiries across channels, maintain accurate records, process payments, and resolve billing concerns with confidentiality and professionalism.

You will explain loan options and policies, coordinate with Credit, Collections and Sales teams, and ensure smooth service delivery to customers.

Qualifications

Bachelor's degree in Business Administration, Finance or related field.
Excellent verbal and written communication with customer-service focus.
Detail-oriented with accuracy in records.
Proficient in MS Office; able to learn CRM systems.
Collaborate with Credit, Collections, Sales and other teams.

Responsibilities

Respond to customer inquiries via phone, email, and in-person channels during loan application.
Maintain accurate customer records, process payments, and assist in resolving billing concerns.
Handle customer complaints professionally, escalate complex issues when necessary.
Explain loan products, eligibility requirements, repayment terms, and company policies to clients.
Document interactions, prepare reports, maintain confidentiality, and coordinate with Credit, Collections, Sales teams.