Claims Process Optimization Lead

INSURANCE COMPANY OF NORTH AMERICA (A Chubb Company); Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

INSURANCE COMPANY OF NORTH AMERICA (A Chubb Company) seeks a Process Improvement role to partner with the Claims Manager in designing and implementing a comprehensive framework for claims support functions, including reporting, quality audits, and training.

The role focuses on driving strategic improvements, leveraging data analytics to measure impact, and ensuring high-quality standards across performance data and audits to elevate customer service and efficiency.

Qualifications

• Bachelor's Degree with 3-4 years similar work experience
• Lean Six Sigma certified
• Experience with RPA, AI or transformation initiatives
• Claims insurance background required

Responsibilities

• Engage with stakeholders and assess existing claims processes to identify inefficiencies and improvement opportunities
• Use data analytics and performance metrics to evaluate impact on efficiency and customer satisfaction
• Lead design and execution of process improvement projects using Lean, Six Sigma, or Agile methodologies
• Collaborate with Claims Manager to prioritize initiatives based on impact
• Oversee collection and analysis of performance data to generate actionable insights
• Design and implement a systematic quality audit process to ensure compliance
• Evaluate training programs and adjust to improve learning outcomes
• Assist in creating, monitoring, and analyzing standardized processes
• Communicate significant quality issues and opportunities to management

Skills

Cross-functional teamwork

Interpersonal communication

Time management

Data analytics

Coaching

Education

Bachelor's Degree

Lean Six Sigma certification

RPA/AI transformation experience

Tools

None

Job description

INSURANCE COMPANY OF NORTH AMERICA (A Chubb Company) seeks a Process Improvement role to partner with the Claims Manager in designing and implementing a comprehensive framework for claims support functions, including reporting, quality audits, and training.

The role focuses on driving strategic improvements, leveraging data analytics to measure impact, and ensuring high-quality standards across performance data and audits to elevate customer service and efficiency.