Claims Operations Manager

InLife Benefits PH; Makati; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

InLife Benefits PH in Makati is seeking an experienced Claims Manager to supervise the assessment, validation, and settlement of insurance claims. You will lead and mentor claims specialists to uphold productivity and service standards while handling escalated client inquiries with empathy.

You will ensure claims handling complies with regulations and internal policies, identify fraudulent claims, coordinate investigations, and prepare regular reports on performance, turnaround times, and

Qualifications

• Bachelor's degree in Insurance, Business Administration, Finance, or related field.
• 5 years of managerial experience in insurance claims (HMO or Life).
• Strong knowledge of HMO or life insurance products and claims regulations.
• Excellent analytical, decision-making, and communication skills.
• Proficiency in claims management systems and MS Office.

Responsibilities

• Supervise the assessment, validation, and settlement of insurance claims.
• Lead and mentor claims specialist, ensuring productivity and adherence to service standards.
• Handle escalated client inquiries and complaints, providing empathetic and professional resolutions.
• Ensure claims handling complies with insurance regulations, internal policies, and ethical standards.
• Identify potential fraudulent claims and coordinate investigations.
• Prepare regular reports on claims performance, turnaround times, and outstanding cases.
• Recommend and implement enhancements to claims procedures for efficiency and customer satisfaction.

Skills

Insurance claims management

Analytical skills

Communication skills

MS Office proficiency

Education

Bachelor's degree in Insurance, Business Administration, Finance, or related field

Tools

Claims management systems

MS Office

Job description

InLife Benefits PH in Makati is seeking an experienced Claims Manager to supervise the assessment, validation, and settlement of insurance claims. You will lead and mentor claims specialists to uphold productivity and service standards while handling escalated client inquiries with empathy.

You will ensure claims handling complies with regulations and internal policies, identify fraudulent claims, coordinate investigations, and prepare regular reports on performance, turnaround times, and