Claims Officer

Allianz Commercial; Makati; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive Salary

13th and 14th month guaranteed

Performance Incentive Plan / Yearly

Retirement Program and Group Life

Hybrid Work Set-up after 6 months of

Be part of a pioneer team

Job summary

Allianz Commercial Philippines is hiring a Claims Officer to process medical claims for clients in the region, ensuring service within 48 hours and strict adherence to policy terms and tariffs.

The role requires 1–2 years in medical claims, strong MS Office skills, and a customer‑focused mindset. Initially onsite in Makati for six months, then hybrid, within a fast-paced, multilingual team.

Qualifications

• 1-2 years experience in a Medical Claims role.
• Proficiency in Microsoft Office (Excel, Word).
• Customer-focused with strong interpersonal and accuracy skills.
• Team player with good work ethics.

Responsibilities

• Examine and process Claims within the agreed company SLA to guarantee customer satisfaction and retention.
• Use Allianz Partners client database accurately to ensure reports reflect workload and support planning.
• Contribute to productivity targets to achieve the SLA.
• Identify duplicate payments, overbilling, upcoding, possible non-disclosure and fraudulent claims.
• Respond to customer enquiries professionally and liaise with other departments as needed.

Skills

Fluent English

Interpersonal skills

Customer-focused

Accuracy

Team player

Work under deadlines

Tools

Microsoft Office (Excel, Word)

Job description

BENEFITS/PERKS

• Competitive Salary
• 13th and 14th month guaranteed
• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months of employment
• Be part of a pioneer team

JOB DETAILS / ROLE PURPOSE

The role of Claims Officer involves processing medical claims for clients in their assigned region. We ensure a high level of client service while processing claims within an industry leading 48 hours.

The Claims Officer will process Medical Providers’ Claims, making sure that services are eligible as per policy terms and conditions, are in correlation with the authorized guarantee of payment given and are paid as per the agreed tariffs with providers.

The Claims Department is an extremely fast paced environment, with many different languages used and a mixture of cultures.

KEY RESPONSIBILITIES

Key responsibilities will include, but are not limited to, the following:

• Examine and process Claims within the agreed company SLA to guarantee customer satisfaction and retention
• Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
• Contribute to the team and departmental productivity targets so that the agreed SLA is achieved
• In line with the company’s policy on cost containment identify duplicate payments, overbilling, up coding, possible non-disclosure and fraudulent claims
• Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction

KEY REQUIREMENTS

• 1-2 years experience in a Medical Claims role is required
• Strong Knowledge of Microsoft Office (Excel, Word)
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Team player
• Ability to demonstrate sounds work ethics.
• Can work with minimal supervision and comfortable working with deadlines
• Must be willing to work onsite in Makati first 6 months
• Fluent English

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.