Claims Assistant

Jobtailor; Parañaque; On-site; PHP 290,160 - 424,080; Full time

Job summary

Jobtailor is seeking a Claims Handler to manage end-to-end claims processes within a designated area in the Philippines. The role focuses on timely processing, documentation control, and informed decision-making in settlements, while ensuring compliance with regulations.

The candidate will work with customers, subcontractors, and local offices to gather required documents, maintain records in the claims system, and participate in ongoing training and process improvement initiatives.

Qualifications

• Four-year college degree
• Preferable specialization: Insurances
• Basic knowledge in MS Office / MS Teams
• Basic knowledge in web-based applications / Internet
• Freight forwarding / Logistics experience
• Quick comprehension and focus at work
• Team player and good interpersonal skill

Responsibilities

• Ensuring proper execution of claims handling process within a given area
• Timely and proper processing or preparation of claims, according to valid procedures and instructions
• Checking and uploading available documentation related to claims
• Taking initial decisions to approve or reject claims (where possible)
• Taking financial decisions connected with settlements in a limited scope
• Obtaining all required documentation from customers, subcontractors, and local offices
• Providing customers with information according to the process needs
• Updating and archiving data in the claims system, as well as creating reports according to supervisor’s requests
• Acquire knowledge, through self-development, trainings, and other documents required to handle claims
• Participation in trainings within the Claims Handler Academy
• Supporting supervisor in team management and/or process management
• Proposing process improvements
• Taking part in operational calls
• Performing internal audit and ensuring internal documents are updated
• Compliance with internal regulations, procedures, law, and manager's orders

Job description

Responsibilities

• Ensuring proper execution of claims handling process within a given area
• Timely and proper processing or preparation of claims, according to valid procedures and instructions
• Checking and uploading available documentation related to claims
• Taking initial decisions to approve or reject claims (where possible)
• Taking financial decisions connected with settlements in a limited scope
• Obtaining all required documentation from customers, subcontractors, and local offices
• Providing customers with information according to the process needs
• Updating and archiving data in the claims system, as well as creating reports according to supervisor’s requests
• Acquire knowledge, through self-development, trainings, and other documents required to handle claims
• Participation in trainings within the Claims Handler Academy
• Supporting supervisor in team management and/or process management
• Proposing process improvements
• Taking part in operational calls
• Performing internal audit and ensuring internal documents are updated
• Compliance with internal regulations, procedures, law, and manager's orders

Requirements

• College of any four-year course
• Preferable specialization: Insurances
• Basic knowledge in MS Office / MS Teams
• Basic knowledge in web-based applications / Internet
• Freight forwarding / Logistics experience
• Quick comprehension and focus at work
• Team player and good interpersonal skill

Core Competencies

Demonstrates expertise in claims handling processes, ensuring compliance with internal regulations and effective documentation management. Capable of making informed financial decisions and proposing process improvements while supporting team management.