Chief Operating Officer (Coo) - Pharmaceutical (Hybrid)

Clevr Ph; Metro Manila; Presencial; PHP 6 000 000 - 12 000 000; Tempo integral

Resumo da oferta

Clevr Ph, based in Metro Manila, seeks a Chief Operating Officer to translate strategy into measurable results across Sales Operations, Supply Chain, Commercial Excellence, and Customer Service. You will balance growth with cost, quality, compliance, and customer experience while reporting to the President/CEO.

You will build KPIs, develop governance routines, and lead continuous improvement across GMP/GDP/GSP frameworks, driving productivity and leadership development across the organization.

Qualificações

• Bachelor’s degree in Business, Management, Supply Chain, Engineering, Pharmacy, or related field; MBA is an advantage.
• 10-15 years of progressive leadership in commercial operations, or supply chain is required. With focus on sales and marketing, and business development.
• Experience managing multiple functions in a complex, fast-moving business is required.
• Pharmaceutical, healthcare, or FMCG experience highly preferred.
• Working knowledge of GMP, GDP, and GSP requirements.
• Experience in sales force effectiveness, CRM, and 3PL management.

Responsabilidades

• Lead enterprise-wide operations across Sales, Marketing, Supply Chain, Business Development, Commercial Excellence, and Customer Service.
• Translate corporate strategy into integrated operating priorities, governance routines, and measurable outcomes.
• Establish KPIs, scorecards, and review mechanisms; intervene early when performance is off-track.
• Strengthen commercial operations through sales force effectiveness, CRM discipline, and commercial analytics.
• Ensure product availability across demand planning, procurement, warehousing, logistics, and distribution.
• Lead strategic relationships with suppliers, logistics partners, distributors, and third-party service providers.
• Ensure compliance with pharmaceutical standards including GMP, GDP, and GSP.
• Drive continuous improvement, process redesign, automation, and productivity initiatives.
• Build and develop operational leaders with clear accountability and succession planning.

Conhecimentos

Leadership

Operations management

Sales operations

CRM analytics

Formação académica

Bachelor's degree in Business/Management/Engineering/Pharmacy

MBA (advantage)

Ferramentas

CRM systems

ERP systems

3PL management

Descrição da oferta de emprego

Role Overview
The COO leads the company's day-to-day operations and translates corporate strategy into measurable business results. This role integrates Sales Operations, Supply Chain, Commercial Excellence, Business Development, and Customer Service into one aligned operating system, balancing growth, cost, quality, compliance, and customer experience. Reports to the President/CEO.

Key Responsibilities

• Lead enterprise-wide operations across Sales, Marketing, Supply Chain, Business Development, Commercial Excellence, and Customer Service.
• Translate corporate strategy into integrated operating priorities, governance routines, and measurable outcomes.
• Establish KPIs, scorecards, and review mechanisms; intervene early when performance is off-track.
• Strengthen commercial operations through sales force effectiveness, CRM discipline, and commercial analytics.
• Ensure product availability across demand planning, procurement, warehousing, logistics, and distribution.
• Lead strategic relationships with suppliers, logistics partners, distributors, and third-party service providers.
• Ensure compliance with pharmaceutical standards including GMP, GDP, and GSP.
• Drive continuous improvement, process redesign, automation, and productivity initiatives.
• Build and develop operational leaders with clear accountability and succession planning.

Qualifications

• Bachelor's degree in Business, Management, Supply Chain, Engineering, Pharmacy, or related field; MBA is an advantage.
• 10-15 years of progressive leadership in commercial operations, or supply chain is required. With focus on sales and marketing, and business development.
• Experience managing multiple functions in a complex, fast-moving business is required.
• Pharmaceutical, healthcare, or FMCG experience highly preferred.
• Working knowledge of GMP, GDP, and GSP requirements.
• Experience in sales force effectiveness, CRM, and 3PL management.