Chief Governance & Receivables Lead – Agency Distribution

Manulife/John Hancock; Makati; Hybrid; PHP 3,500,000 - 5,200,000; Full time

Job summary

Manulife/John Hancock is seeking a senior leader for Head, Agency Distribution Governance and Receivables Management. The role strengthens governance across Agency Distribution by driving execution excellence, financial stewardship, compensation governance, and risk management to align initiatives with business objectives and regulatory requirements.

You will lead a four‑person team, collaborate with Agency Distribution leaders and cross‑functional partners to establish best‑in‑class governance

Qualifications

• 15–18+ years of experience in: Governance / PMO, Financial planning & analysis, Distribution operations (preferably in Life Insurance)
• Proven experience in: Leading large‑scale cross‑functional initiatives, Budget management and financial oversight, Incentive/compensation program design, Strong analytical, financial, and project management skills, Leadership experience managing teams

Responsibilities

• Governance, Program Execution & Risk Management: Establish and continuously enhance governance frameworks, standards, and controls across Agency Distribution. Oversee governance of strategic initiatives, transformation programs, sales campaigns, and operational projects to ensure alignment with business objectives, regulatory requirements, and internal policies.
• Drive execution excellence through governance forums, approval processes, performance monitoring, KPIs, dashboards, and periodic reviews. Identify, assess, and mitigate operational, financial, and governance risks while ensuring audit readiness and regulatory compliance.
• Promote accountability, transparency, and continuous improvement across agency operations.
• Financial Stewardship & Performance Management: Lead budget planning, forecasting, monitoring, and financial governance for Agency Distribution. Partner with Finance and business leaders to align investments and resources with strategic priorities.
• Monitor financial performance, cost efficiency, investment effectiveness, and cost‑to‑income outcomes. Leverage analytics, reporting, and predictive insights to support informed decision‑making and strengthen financial controls.
• Compensation Governance & Transformation: Oversee agency compensation frameworks, incentive programs, contests, and productivity‑linked compensation schemes.
• Lead compensation‑related transformation initiatives, including program design, governance, simplification, automation, and implementation.
• Ensure compensation structures remain competitive, equitable, financially sustainable, and aligned with business objectives. Collaborate with HR, Finance, and Actuarial teams on compensation modeling, impact assessments, and regulatory requirements.
• Stakeholder Management & Business Partnership: Serve as a trusted advisor to Distribution leadership on governance, strategic priorities, and organizational performance.
• Partner closely with Agency Distribution, Finance, HR, Compliance, Actuarial, and Strategy/Transformation teams to drive alignment and effective decision‑making.
• Facilitate strong governance practices across stakeholders and ensure accountability for strategic initiatives and outcomes.
• People Leadership: Lead, coach, and develop a high‑performing team.
• Build organizational capability in governance, financial management, analytics, and program execution.
• Foster a culture of collaboration, ownership, excellence, and continuous learning.

Skills

Governance

PMO

Financial planning & analysis

Distribution operations

Cross-functional collaboration

Budget management

Incentive/compensation design

Leadership

Project management

Analytics

Job description

Manulife/John Hancock is seeking a senior leader for Head, Agency Distribution Governance and Receivables Management. The role strengthens governance across Agency Distribution by driving execution excellence, financial stewardship, compensation governance, and risk management to align initiatives with business objectives and regulatory requirements.

You will lead a four‑person team, collaborate with Agency Distribution leaders and cross‑functional partners to establish best‑in‑class governance