Chat Support Consultant – Night Shifts, Onsite

Digital Room (Philippines) , Inc.; Angeles; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Career advancement opportunities

Fun environment

Monthly incentives

Rewards & recognition program

Job summary

Digital Room Philippines, Inc. is seeking a Non-Voice Customer Service Consultant for Wave 56, onsite at Marquee Mall, Angeles City. The role requires at least 6 months of BPO chat experience and excellent English communication.

Candidates must work in an office-based setup and be available for Manila night shifts and weekend schedules. The position focuses on building client relationships, proactively addressing needs, and resolving concerns, often in a single call.

Qualifications

• At least Senior High School Graduate/Highschool graduate (Old curriculum).
• Non-Voice Customer Service Consultant with at least 6 months BPO Chat experience.
• Excellent written and spoken English communication skills.
• Applicants must be willing to work in an office-based setup.
• Applicants must be willing to work in Marquee Mall, Angeles City Pampanga.
• Willing to work during Manila night hours (shifting schedules) and weekends.

Responsibilities

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, and identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help elevate customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information

Skills

Chat support experience

English proficiency

Office-based work

Night shifts & weekend availability

Education

High school diploma

Job description

Digital Room Philippines, Inc. is seeking a Non-Voice Customer Service Consultant for Wave 56, onsite at Marquee Mall, Angeles City. The role requires at least 6 months of BPO chat experience and excellent English communication.

Candidates must work in an office-based setup and be available for Manila night shifts and weekend schedules. The position focuses on building client relationships, proactively addressing needs, and resolving concerns, often in a single call.