Change Management Senior Associate (US Shift)

Depository Trust & Clearing Corporation; Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive compensation

Health & life insurance

Pension / Retirement benefits

Paid Time Off and leaves

Hybrid work model

Job summary

Depository Trust & Clearing Corporation in Manila seeks an experienced Senior Associate in IT Change Management to drive the planning, evaluation, authorization, and implementation of changes with minimal business disruption. You will collaborate with cross-functional teams to ensure changes meet objectives and compliance requirements.

The role requires strong ITIL knowledge, stakeholder leadership, and a proven track record managing complex changes in fast-paced environments.

Qualifications

• Minimum 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Collaborate with cross-functional teams to plan and assess proposed changes to IT systems, applications, and infrastructure.
• Develop and maintain change management processes and procedures in accordance with ITIL best practices.
• Conduct impact assessments to identify potential risks and dependencies of proposed changes.
• Facilitate change advisory board (CAB) meetings to review and approve change requests.
• Coordinate communication and training to inform stakeholders about upcoming changes and new processes.
• Monitor and track progress of change implementations and address deviations.
• Conduct post-implementation reviews to evaluate effectiveness and identify improvements.
• Serve as a domain expert on change management processes and support colleagues and customers.

Skills

IT Change Management

Stakeholder leadership

Communication skills

Analytical thinking

Prioritization

ITIL knowledge

AI knowledge

Education

Bachelor's degree

Tools

ServiceNow

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

We are looking for an experienced Senior Associate in IT Change Management to facilitate the smooth implementation of changes within our IT infrastructure. The successful candidate will play a critical role in ensuring that changes are effectively planned, evaluated, authorized, and implemented with minimal disruption to business operations.

What You'll Do:

• Collaborate with cross-functional teams to assess, prioritize, and plan proposed changes to IT systems, applications, and infrastructure.
• Develop and maintain comprehensive change management processes and procedures in accordance with ITIL best practices.
• Conduct impact assessments to identify potential risks and dependencies associated with proposed changes.
• Facilitate change advisory board (CAB) meetings to review and approve change requests, ensuring alignment with business objectives and compliance requirements.
• Coordinate communication and training efforts to ensure that stakeholders are informed about upcoming changes and prepared to adapt to new processes or technologies.
• Monitor and track the progress of change implementations, identifying and addressing any issues or deviations from the approved change plan.
• Conduct post-implementation reviews to evaluate the effectiveness of changes and see opportunities for improvement.
• Serve as a domain expert on change management processes, providing guidance and support to colleagues and customers as needed.

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Minimum of 6 years of experience in IT change management, preferably in the financial services industry.
• Good understanding of ITIL framework and principles
• Proven track record of successfully managing complex changes in a fast-paced environment.
• Good communication, teamwork, and stakeholder leadership skills.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to prioritize tasks effectively and prioritize multiple projects concurrently.
• Experience with IT service management (ITSM) tools (ServiceNow preferred)
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change
• Management Practitioner are highly desirable.
• Knowledge in AI

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us atwww.dtcc.comor connect with us onLinkedIn,X,YouTube,FacebookandInstagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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