Change Management Senior Associate US Shift

The Depository Trust & Clearing Corporation (DTCC); Makati; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Health and life insurance

Pension / Retirement benefits

Flexible/hybrid model (3 days onsite,

Paid Time Off and family care

Job summary

The Depository Trust & Clearing Corporation (DTCC) in Manila, Philippines, is seeking a Senior Associate in IT Change Management to drive smooth IT changes. You will lead cross-functional coordination, develop change processes, assess risks, and guide stakeholders through CAB reviews and communications.

The role emphasizes ITIL-aligned practices and collaboration within a dynamic, global team. Applicants should have extensive IT change management experience, ITIL knowledge, and strong

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Collaborate with cross-functional teams to assess, prioritize, and plan proposed changes to IT systems, applications, and infrastructure.
• Develop and maintain comprehensive change management processes and procedures in accordance with ITIL best practices.
• Conduct impact assessments to identify potential risks and dependencies.
• Facilitate change advisory board (CAB) meetings to review and approve change requests, ensuring alignment with business objectives and compliance requirements.
• Coordinate communication and training efforts to ensure stakeholders are informed about upcoming changes and prepared to adapt to new processes or technologies.
• Monitor and track the progress of change implementations, identifying and addressing any issues.
• Conduct post-implementation reviews to evaluate the effectiveness of changes and see opportunities for improvement.
• Serve as a domain expert on change management processes, providing guidance and support to colleagues and customers as needed.

Skills

IT change management

ITIL framework

Communication

Stakeholder leadership

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

ITSM tools

ITIL v4 certification

Job description

Job Description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role

We are looking for an experienced Senior Associate in IT Change Management to facilitate the smooth implementation of changes within our IT infrastructure. The successful candidate will play a critical role in ensuring that changes are effectively planned, evaluated, authorized, and implemented with minimal disruption to business operations.

What Youll Do

• Collaborate with cross-functional teams to assess, prioritize, and plan proposed changes to IT systems, applications, and infrastructure.
• Develop and maintain comprehensive change management processes and procedures in accordance with ITIL best practices.
• Conduct impact assessments to identify potential risks and dependencies associated with proposed changes.
• Facilitate change advisory board (CAB) meetings to review and approve change requests, ensuring alignment with business objectives and compliance requirements.
• Coordinate communication and training efforts to ensure that stakeholders are informed about upcoming changes and prepared to adapt to new processes or technologies.
• Monitor and track the progress of change implementations, identifying and addressing any issues or deviations from the approved change plan.
• Conduct post-implementation reviews to evaluate the effectiveness of changes and see opportunities for improvement.
• Serve as a domain expert on change management processes, providing guidance and support to colleagues and customers as needed.

Qualifications

• Minimum of 6 years of related experience
• Bachelors degree preferred or equivalent experience

Talents Needed for Success

• Minimum of 6 years of experience in IT change management, preferably in the financial services industry.
• Good understanding of ITIL framework and principles
• Proven track record of successfully managing complex changes in a fast-paced environment.
• Good communication, teamwork, and stakeholder leadership skills.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to prioritize tasks effectively and prioritize multiple projects concurrently.
• Experience with IT service management (ITSM) tools (ServiceNow preferred)
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change
• Management Practitioner are highly desirable.
• Knowledge in AI

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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