Change Expert - OpRes

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ING Hubs B.V. Philippine Branch is seeking a Change Expert - ODCR to join the COO Operational Design, Control & Resilience team in Manila.

You will work in an international environment to advance the Operational Resilience strategy, focusing on global business continuity, crisis management, and resolution. You will engage with stakeholders across tech, business and countries to translate requirements into functional use cases for the OpRes tool and maintain its backlog.

Qualifications

• Experience in content-related change across international contexts.
• Ability to manage ambiguity and complexity.
• Proactive, can-do mindset with organizational sensitivity.
• Customer focus with ability to build trust with senior stakeholders.
• Excellent level of English.

Responsibilities

• Define and implement operational resilience strategy across GBCM, GCM, and Resolution.
• Engage stakeholders across Tech, Business and countries.
• Orchestrate cross-country change with guidance and delivery in mind.
• Maintain transparency, manage dependencies and risks, and facilitate decisions.
• Translate business requirements into functional requirements and use cases for the OpRes tool.
• Maintain and own the OpRes tool backlog.

Skills

Change management

Stakeholder management

Cross-cultural collaboration

Resilience

English proficiency

Job description

Change Expert - ODCR

Organizational context: As part of COO Operational Design, Control & Resilience, the team Resilience & Continuity is pivotal for our success. You will work in an enthusiastic international team consisting of 12 colleagues to meet the objective of the Resilience & Continuity team: to contribute to a successful delivery of ING's Operational Resilience strategy. Keeping the bank safe, secure and compliant is the core of what we do. Our team is very ambitious, but we also find it very important that we work together in a pleasant and friendly manner.

What you will do:

• Work together on defining and implementing operational resilience strategy, focusing on Global Business continuity management, Global Crisis management, and Resolution
• Engage with the key stakeholders from across Tech, Business and countries to understand the specifics of Operational Resilience; acting as the brand ambassador for Operational Resilience.
• Orchestrate and manage the complex change that needs to be driven across countries, business lines and functions with focus on Operational Resilience; helping ease the journey for the countries by providing communication and guidance.
• Bring transparency, manage dependencies and risks, facilitate decision making, deal with impediments, manage and engage stakeholders
• Translate the business requirements into specific functional requirements and use cases for the OpRes tool
• Maintain and own the OpRes tool backlog

What we are looking for:

• Experience in dealing with content related change in an international context and collaborating across borders and cultures (across tribes, countries and functional lines)
• High resilience, the ability to deal with ambiguity and manage complexity
• Proactive, a can-do mentality, a positive mind-set and organisational sensitivity
• A customer focus and the ability to build trust and engagement with key stakeholders at senior levels in the bank
• Excellent level of English

We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace - we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.