Centre Experience Lead — Enrolment & Operations

ICR Learning (Toa Payoh) Pte. Ltd.; Santo Niño 1st; On-site; PHP 1,917,000 - 3,012,000; Full time

Benefits offered by this job

Medical and dental benefits

Birthday leave

Staff discount on programmes

Performance-based incentives

Job summary

ICR Learning (Toa Payoh) Pte. Ltd.

is seeking a warm, organised Centre Manager for our Toa Payoh Central centre to support day-to-day operations, enrolment, and a welcoming environment for children and families. You will run front desk tasks, manage student records and payments, assist with class scheduling, and report activity to HQ, while maintaining safety, cleanliness, and a positive customer experience.

Qualifications

• Min. 1–2 years of relevant experience in customer service, education, hospitality, or a similar customer-focused role.
• Strong communication skills, both spoken and written.
• Warm, proactive, and enjoys working with families and children.
• Comfortable with basic digital tools such as Microsoft Office and CRM/ERP systems.
• Able to multitask in a fast-paced environment with a calm and friendly approach.

Responsibilities

• Provide quality customer service by understanding parent needs and guiding them through our programmes.
• Handle walk-in, phone, and digital enquiries warmly and professionally.
• Support enrolment by explaining programme offerings, booking assessments, and following up on leads.
• Monitor outstanding payments and follow up with parents as needed.
• Manage daily front desk and administrative tasks for smooth operations.
• Maintain accuracy of the student management system (enrolments, assessments, withdrawals).
• Oversee petty cash, inventory, and general centre upkeep.
• Ensure cleanliness, safety standards, and wellbeing of students on site.
• Assist the Director with reporting student activity and operational data to HQ.
• Provide guidance to junior team members and escalate complex issues.

Skills

Customer service

Communication skills

Multitasking

Digital tools

Tools

Microsoft Office

CRM/ERP systems

Job description

ICR Learning (Toa Payoh) Pte. Ltd.

is seeking a warm, organised Centre Manager for our Toa Payoh Central centre to support day-to-day operations, enrolment, and a welcoming environment for children and families. You will run front desk tasks, manage student records and payments, assist with class scheduling, and report activity to HQ, while maintaining safety, cleanliness, and a positive customer experience.