Cebu IT Park Customer Care Specialist iRecruit Engage 2027

Concentrix Philippines; Cebu City; Vor Ort; PHP 167.000 - 234.000; Vollzeit

Zusammenfassung

Concentrix Philippines in Cebu City is hiring a Customer Care Specialist for the Cebu IT Park site. You will handle customer inquiries, aiming to meet KPIs, using empathy and accuracy while maintaining product knowledge and effective communication.

The role requires a high school diploma with 3–6 months of experience, strong computer skills, and the ability to work in a fast-paced environment with shifts. You'll join a team that values courteous service and professional conduct.

Qualifikationen

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively in writing and speech.
• Dependable with strong attention to detail.
• Capable of multi-tasking in a fast-paced environment.
• Able to work as part of a team or independently.
• Patient and professional in all customer interactions.
• Willing to rotate shifts as needed.
• Job requirements may vary by country and will not contravene local laws.

Aufgaben

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers politely using standard procedures.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work records.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services.
• Document information in the call tracking system.
• Refer inquiries to published materials or senior staff when needed.

Kenntnisse

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Adaptability

Patience

Independent work

Repetitive work tolerance

Computer literacy

Ausbildung

High school diploma

Tools

Call tracking database

Jobbeschreibung

Job Title:

Cebu IT ParkCustomer Care Specialist iRecruitEngage 2027

Job Description

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

#WAH jobs also available.

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Cebu City - The Link

Language Requirements:

Time Type:

Full time