Customer Service Advisor - Cebu IT Park Events 2026

Concentrix; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor for Cebu IT Park Events. You will handle inbound/outbound calls and online inquiries to resolve routine issues, while maintaining product knowledge and meeting KPIs.

You must be courteous with strong customer service orientation and possess good communication and PC skills. The role offers a fast-paced, team-oriented environment with opportunities to upsell services and contribute to customer satisfaction.

Qualifications

• High school diploma; 0–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills; professional demeanor.
• Proficient PC/navigation skills and ability to use client tools.

Responsibilities

• Interface with customers via inbound or outbound calls or online interactions to resolve routine problems.
• Ensure service delivery meets KPIs and contractual requirements.
• Clarify customer requirements and provide resolutions using available tools.
• Demonstrate empathy, greet customers professionally, and build rapport.
• Maintain knowledge of client products/services and document accurate information.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services where appropriate.
• Document and retrieve data in call tracking systems; refer to published materials or senior staff as needed.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Team player

Attention to detail

Patience

Adaptability

Shift flexibility

Learn quickly

Education

High school diploma

Tools

Call tracking database

Job description

Job Title: Customer Service Advisor - Cebu IT Park Events 2026

Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws #WAH jobs also available.

Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location: PHL Cebu City - The Link

Language Requirements: Time Type: Full time

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Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.