Case Management Analyst

Shopee; Manila; On-site; PHP 334,800 - 669,600; Full time

Job summary

Shopee is seeking an experienced professional to manage and maintain the Ethics & Integrity case management systems. You will monitor ethics-related cases, prepare insightful reports, and ensure compliance with established standards.

The ideal candidate should possess a bachelor's degree relevant to the role and have 2-5 years of experience in compliance or related fields. Strong analytical skills and proficiency in Microsoft Excel are essential for success in this position.

Qualifications

• 2–5 years of experience in compliance, investigations support, audit, risk management, or a related function.
• Experience creating reports, dashboards, and performance tracking mechanisms.
• High level of integrity, professionalism, and discretion when handling confidential information.

Responsibilities

• Manage and maintain the Ethics & Integrity case management database and tracking systems.
• Monitor the progress and status of ethics-related cases to ensure timely closure.
• Prepare regular reports, dashboards, and performance metrics related to case volume.
• Analyze data to identify recurring issues and opportunities for process improvement.
• Recommend process improvements to enhance case management and governance practices.

Skills

Strong analytical and problem-solving skills

Advanced proficiency in Microsoft Excel

Excellent organizational skills

Strong communication skills

Detail-oriented with commitment to accuracy

Education

Bachelor's degree in Business Administration, Data Analytics, Psychology, Human Resources, Legal Management, Criminology, Statistics, or a related field

Tools

Data analysis tools

Job description

Job Description

Key Responsibilities

• Manage and maintain the Ethics & Integrity case management database and tracking systems.
• Monitor the progress and status of ethics-related cases and investigations to ensure timely closure and compliance with established service levels.
• Prepare regular reports, dashboards, and performance metrics related to case volume, resolution timelines, trends, and outcomes.
• Analyze data to identify recurring issues, risk areas, and opportunities for process improvement.
• Recommend process improvements to enhance case management, reporting, and governance practices.

Qualifications

• Bachelor's degree in Business Administration, Data Analytics, Psychology, Human Resources, Legal Management, Criminology, Statistics, or a related field.
• 2–5 years of experience in compliance, investigations support, audit, risk management, governance, HR, data analytics, or a related function.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Experience creating reports, dashboards, and performance tracking mechanisms.
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• High level of integrity, professionalism, and discretion when handling confidential information.
• Strong communication and stakeholder management skills.
• Detail-oriented with a commitment to accuracy and data quality.