Carrier Provisioning Analyst – Back Office

Qualfon Philippines; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Qualfon Philippines is seeking an Analyst I, Customer Experience - Back Office (Carrier Support Analyst) to monitor provisioning queues and manage WLNP port-ins/outs. You will coordinate with internal teams and external carrier partners in a fast-paced NOC environment.

The role emphasizes analytical problem‑solving, translating transaction data into actionable insights, and supporting system testing of platform updates.

Qualifications

• Foundational knowledge of wireless networks, APIs, and GUIs used for data provisioning.
• Experience writing SQL queries or navigating databases.
• Analytical thinking to evaluate transaction logs and diagnose pipeline issues.
• Strong verbal and written communication to coordinate with internal and external teams.
• Proficiency with Microsoft Office and/or Google Suite for reporting and metrics.

Responsibilities

• Provisioning & Queue Management: Monitor operational queues in the Provisioning Platform, manage WLNP Port Ins/Port Outs.
• Transactional Auditing: Oversee carrier transactions including activations, reactivations, plan changes, feature updates, and balance inquiries.
• KPI & Performance Analysis: Analyze transaction data to identify trends and improve First-Time Success rates.
• Error Investigation & Escalation: Troubleshoot failed provisioning transactions and escalate with Senior Analysts for fixes.
• NOC Coordination & Gatekeeping: Coordinate with internal and external NOC teams to report and drive resolution of issues.
• System Testing & Validation: Validate business process changes and platform upgrades introduced by partners.
• Internal Cross-Team Support: Provide SME guidance to internal units on provisioning pipelines and carrier integrations.

Skills

Network & API Interface

SQL queries

Analytical problem‑solving

Stakeholder communication

Office tools

Education

Associate's/Bachelor's degree in IT or related field

Tools

SQL

Microsoft Office/Google Suite

Job description

Qualfon Philippines is seeking an Analyst I, Customer Experience - Back Office (Carrier Support Analyst) to monitor provisioning queues and manage WLNP port-ins/outs. You will coordinate with internal teams and external carrier partners in a fast-paced NOC environment.

The role emphasizes analytical problem‑solving, translating transaction data into actionable insights, and supporting system testing of platform updates.