Care Experience Pro — Remote & Impact

Alan; España; Hybrid; PHP 2,326,000 - 3,488,000; Full time

Job summary

Alan is hiring a Care Expert to transform member requests into delightful experiences. You will be the trusted guide, delivering meaningful solutions with timely responses and crystal-clear information. You’ll provide transparent guidance and drive initiatives within Care, collaborating with a growing team.

Ideal candidates master Spanish and English, bring 2+ years in customer support, and love writing. You’ll navigate digital tools with empathy and curiosity, supporting members and partners

Qualifications

• 2+ years of experience in a customer-support role
• Master Spanish and English at a full working proficiency level (written and spoken)
• Passion for caring for members, and solving their problems
• Love written communication
• Navigate technology with confidence and embrace digital tools and AI
• Very empathetic mindset
• Entrepreneurial and collaborative mindset
• Bonus points if you know how the Spanish healthcare system works — we will teach you if you don’t.

Responsibilities

• Transform member requests into delightful experiences
• Provide meaningful solutions and timely responses
• Offer crystal‑clear, accurate information
• Give transparent and helpful guidance every step of the way
• Lead project initiatives and improvements within Care
• Support and guide fellow Alaners and build high‑performing teams

Skills

Spanish

English

Customer support

Empathy

Communication

Job description

Alan is hiring a Care Expert to transform member requests into delightful experiences. You will be the trusted guide, delivering meaningful solutions with timely responses and crystal-clear information. You’ll provide transparent guidance and drive initiatives within Care, collaborating with a growing team.

Ideal candidates master Spanish and English, bring 2+ years in customer support, and love writing. You’ll navigate digital tools with empathy and curiosity, supporting members and partners