Care Excellence & Operations Coordinator

Intellect; Philippines; Remote; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Generous leave policy

Christmas week off

Birthday leave

Quarterly mental health days

Flexible work arrangements

Medical coverage

Performance bonus

Development budget

Mental health support

Socials and communities

Job summary

Intellect is looking for an Operations & Excellence Associate to ensure high-quality mental health care experiences. This role blends operations with service excellence, requiring strong organisational skills and the ability to manage multi-channel communication. Responsibilities include managing user queries, coordinating provider sessions, and identifying operational gaps.

The ideal candidate will possess a Bachelor’s degree, relevant experience, and proficiency in Google Workspace. Benefits include flexible work arrangements and comprehensive medical coverage.

Qualifications

• Minimum 1 year of relevant experience in operations or customer support.
• Comfortable handling communication across email, chat, and calls.
• Ability to work in a fast-paced and high-volume environment.

Responsibilities

• Manage and respond to user and provider queries within defined SLAs.
• Ensure smooth day-to-day operations and timely support resolution.
• Support escalation management and service recovery efforts.

Skills

Strong verbal and written communication skills

Organisational and multitasking abilities

High level of empathy and attention to detail

Education

Bachelor’s degree

Tools

Google Workspace

FreshDesk/Zendesk

Job description

Intellect is looking for an Operations & Excellence Associate to ensure high-quality mental health care experiences. This role blends operations with service excellence, requiring strong organisational skills and the ability to manage multi-channel communication. Responsibilities include managing user queries, coordinating provider sessions, and identifying operational gaps.

The ideal candidate will possess a Bachelor’s degree, relevant experience, and proficiency in Google Workspace. Benefits include flexible work arrangements and comprehensive medical coverage.