Care Coordinator/Case Manager USRN

VISAYA; Bacolod; On-site; PHP 390,600 - 613,800; Full time

Benefits offered by this job

15% night differential

HMO after 30 days

Retirement benefits

24 leave credits per year

Holistic employee wellness program

Job summary

Visaya Knowledge Process Outsourcing Corporation is seeking a dedicated Care Coordinator/Case Manager with a strong nursing background to join our healthcare team in Bacolod. The role requires hospital/clinical experience and preferred case management or transition of care exposure, working onsite on a night shift.

Ideal candidates hold a BS Nursing, an active USRN license (US Compact State), and 1–3 years clinical experience.

Qualifications

• Graduate of BS Nursing.
• Active USRN license for any US Compact State.
• 1–3 years of hospital or tertiary clinical experience.
• Previous BPO experience is an advantage, not required.
• Preferably with experience in case management or transition of care.
• Willingness to work onsite in Bacolod and on a night shift schedule.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and coordinate chronic care plans for patients with long‑term health conditions.
• Monitor and assess patient conditions to ensure proper care and smooth transitions between care settings.
• Collaborate with healthcare providers and case managers to facilitate seamless care transitions.
• Prepare and process clinical reports and documentation related to chronic care management.
• Follow protocols and apply clinical guidelines in patient care.
• Provide education and support to patients and their families regarding chronic condition management.

Skills

Nursing

Clinical experience

Case management

Transition of care

Communication

Interpersonal skills

Night shift

Onsite Bacolod

Education

BS Nursing

USRN license (US Compact State)

Job description

About Visaya KPO

Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long‑term partnerships through quality, reliability, and a people‑first approach.

Role Overview

We are looking for a dedicated Care Coordinator/Case Manager with a strong nursing background and clinical experience to join our healthcare team. The ideal candidate has hospital or clinical experience and preferably has worked in case management or transition of care. This role requires working onsite at our Bacolod office and on a night shift schedule.

Key Responsibilities

• Manage and coordinate chronic care plans for patients with long‑term health conditions.
• Monitor and assess patient conditions to ensure proper care and smooth transitions between care settings.
• Collaborate with healthcare providers and case managers to facilitate seamless care transitions.
• Prepare and process clinical reports and documentation related to chronic care management.
• Follow protocols and apply clinical guidelines in patient care.
• Provide education and support to patients and their families regarding chronic condition management.

Qualifications

• Graduate of BS Nursing.
• Active USRN license for any US Compact State.
• At least 1–3 years of hospital or tertiary clinical experience.
• Previous BPO experience is an advantage, not required.
• Preferably with experience in case management or transition of care.
• Open to BS Nursing graduates (non‑licensed) with prior BPO experience in a healthcare account.
• Willingness to work onsite in Bacolod and on a night shift schedule.
• Strong communication and interpersonal skills.

Perks and Benefits

• 15% night differential.
• HMO coverage after 30 days of employment (with option to add up to two dependents).
• Retirement benefits.
• 24 leave credits per year (convertible to cash).
• Holistic employee wellness program.

Why Join Visaya KPO?

Be part of a multi‑awarded, 100% Filipino‑owned company recognized for its leadership and innovation in the outsourcing industry. Work in a culture that values professional growth, employee well‑being, and long‑term partnerships. Enjoy industry‑leading benefits and a supportive, inclusive environment.

Visaya KPO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.