Capability Development Services Manager

Acquire.AI; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value awards

Internal promotions

14th Month Pay

Referral incentives

Job summary

Acquire Intelligence in Pasig City is seeking a Capability Development Services Manager to lead a team of trainers and instructional designers. You will design and deliver leadership development programs using ADDIE, align with client needs and performance goals, and drive learning outcomes across the organization.

You will partner with operations and clients, manage timelines, measure ROI, and stay current with training trends.

Qualifications

• Senior learning and development or instructional design experience.
• Experience in a BPO or consulting environment.
• Mastery of ADDIE and adult learning principles.
• Ability to lead teams of trainers and instructional designers.
• Experience with training needs analyses using job analysis and stakeholder consultation.
• Strong communication and stakeholder management across client-facing contexts.

Responsibilities

• Lead and manage a team of leadership trainers and instructional designers to ensure timely, high-quality delivery.
• Identify and assess current and future training needs via job analysis and performance appraisals.
• Coordinate with clients and operations to define instructional design requirements and project scope.
• Design and develop organization-wide training plans addressing capability gaps.
• Deploy diverse training methods to maximize engagement and retention.
• Monitor training effectiveness and ROI, reporting findings periodically.

Skills

Leadership

Instructional design

ADDIE model

Adult learning

Project management

Stakeholder management

Data privacy

Education

Bachelor's degree in related field

Tools

LMS familiarity

PowerPoint

Job description

Capability Development Services Manager### Capability Development Services ManagerApply: Pasig City: Full time: Posted Today: R12953We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**At Acquire Intelligence, our mission is to help business work smarter.**We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.***Advance Your Career - Join us today and be part of a team where your work makes an impact!***### WHY JOIN THE A-TEAM? Come for a career, stay for the fun!Here's what's waiting for you:* HMO coverage for you and your family* Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)* Recognition through our Value Awards — we celebrate your wins* Real career growth with internal promotions* Meaningful work with talented and supportive teamsYour future matters:* 900 internal promotions every year* 2,700+ leadership training coursesExtra rewards along the way:* 14th Month Pay for employees who complete 5 years with us* Generous referral incentives of up to ₱42,000 depending on the roleEnjoy work-life balance:* 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave### A SNAPSHOT OF YOUR ROLEAs the Capability Development Services Manager at Acquire Intelligence, you will play a pivotal role in shaping the learning culture across the organization. You will lead a team of trainers and instructional designers, driving the design and delivery of impactful capability and leadership development programs that elevate employee performance, productivity, and quality of work. Using the ADDIE model as your framework, you will partner with clients, operations leaders, and internal stakeholders to identify training needs and translate them into engaging, results-driven learning solutions. This is a high-impact role for a seasoned learning and development professional ready to make a measurable difference.### YOUR DAILY RESPONSIBILITIES* Lead and manage a team of leadership trainers and instructional designers, ensuring high-quality project delivery within agreed timelines* Identify and assess current and future training needs through job analysis, career path reviews, performance appraisals, and consultation with line managers* Coordinate with clients, operations management, and training units to define instructional design requirements and align on project scope* Design and develop individualized and organization-wide training plans that address identified capability gaps and development expectations* Deploy a wide variety of training methods and programs to maximize learner engagement and knowledge retention* Conduct formal and informal presentations to communicate instructional design capabilities and program outcomes to clients and stakeholders* Monitor and evaluate training program effectiveness, success, and return on investment, reporting findings on a periodic basis* Identify potential project risks and enforce action plans to address setbacks before they affect delivery* Recommend solutions and interventions for specific performance challenges and initiate instructional design projects aligned to those action plans* Maintain current knowledge of training trends, developments, and best practices to continuously improve program quality### A BIT ABOUT YOU* Proven experience in a senior learning and development or instructional design role, ideally within a BPO or consulting environment* Strong working knowledge of the ADDIE instructional design model and adult learning principles* Demonstrated ability to lead and develop a team of trainers and instructional designers* Experience conducting training needs analyses using job analysis, performance appraisals, and stakeholder consultation* Skilled in designing and delivering diverse training programs across multiple formats and modalities* Confident presenter with the ability to articulate instructional design strategies to clients and senior stakeholders* Analytical mindset with experience measuring training effectiveness and return on investment* Strong project management skills with the ability to manage multiple programs, timelines, and competing priorities* Excellent communication and stakeholder management skills across operational and client-facing contexts* Commitment to data privacy, information security, and handling employee information with integrity and confidentiality### WHAT WE VALUEWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:* **Curious and Clever:** Smart questions spark smart solutions.* **Entrepreneurial Energy:** Think like an owner. Solve like a founder.* **Fast with Intent:** We move fast and deliver real results.* **Laugh and Learn:** We don't take ourselves too seriously, just our results.***What are you waiting for? Come for a career, stay for the fun!***Join the A-Team and experience the A-Life!### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.